ALPHY SIBY

+ Managed digital marketing activities including social media management, content creation,
and online brand promotion.
+ Designed marketing materials such as brochures, posters, flyers, and promotional content to support business
campaigns.
+ Developed creative marketing ideas and strategies to increase customer engagement and promote company
products/services.
+ Handled front office operations, customer interactions, and administrative coordination professionally
+ Supported sales activites by assisting clients, responding to Inquiries, and maintaining strong customer relationships.
+ Coordinated with the team to ensure smooth execution of marketing and promotional activities.
+ prepared involces, processed billing transactions, and maintained accurate biling records.

Provided professional customer support for Amazon customers via phone, chat, and email.
Resolved customer inquiries related to orders, refunds, deliveries, and account issues.
Used CRM-based systems to track customer interactions, update case records, and manage support tickets.
Maintained high levels of customer satisfaction through clear communication and timely resolution.
Recognized as a Top Performer for consistently meeting and exceeding performance targets.
Handled high-volume customer interactions while maintaining professionalism and service quality.

Handled customer inquiries via call and digital channels
Resolved complaints quickly, ensuring customer satisfaction
Managed customer interactions using CRM systems
Maintained accurate records of queries and resolutions
Assisted with order, account, and service-related issues
Escalated complex cases to relevant teams
Followed SOPs and service guidelines
Maintained professionalism while handling customers

+ Managed customer inquiries through chat and digital support platforms
Maintained customer records and manage interactions through CRM systems
+ Coordinated isue resolution and escalated complex cases to relevant departments
+ Ensured accurate documentation, reporting, and maintenance of service records
+ Provided administrative support by coordinating daily operations, maintaining internal documentation, preparing
reports, and assisting with workflow management
Trained, guided, and monitored junior team members to ensure quality service standards and operation efficiency
Worked as Floor Support by assisting team members with realtime issue resolution, performance guidance, and process
darification

. Assisted in preparing work schedules, shift coordination, task allocation, and maintaining smooth day-to-day team
operations

+ Supported team performance improvement through coaching, process training, and continuous operational

+ Managed customer inquiries through chat and digital support platforms
+ Maintained customer records and managed interactions through CRM systems
+ Coordinated issue resolution and escalated complex cases to relevant departments
+ Ensured accurate documentation, reporting, and maintenance of service records
+ Provided administrative support by coordinating daily operations, maintaining internal documentation, preparing
reports, and asisting with workflow management
Trained, guided, and monitored junior team members to ensure quality service standards and operational efficiency.
Worked as Floor Support by assisting team members with real-time issue resolution, performance guidance, and process
darification
Assisted in preparing work schedules, shift coordination, task allocation, and maintaining smooth day-to-day team
+ operations
Supported team performance improvement through coaching, process training, and continuous operational

• Managed front desk operations and handled customer inquiries professionally.
• Assisted with administrative tasks including documentation, scheduling, and record maintenance.
• Coordinated communication between departments to ensure smooth workflow.
• Trained and supported junior staff in daily operational procedures.
• Maintained organized files and ensured accurate data entry.

Assisted customers in selecting suitable printing services by understanding their requirements and providing
appropriate solutions.
Maintained strong client relationships through professional communication and regular follow-ups.
Coordinated purchasing, invoicing, and delivery processes to ensure smooth service operations.
Managed credit records and payment follow-ups, maintaining accurate documentation and customer accounts.
Handled front office administration, greeting clients, managing inquiries, and ensuring smooth daily operations.
Trained and guided junior staff on customer handling, service processes, and maintaining quality standards.

Managed front desk operations and handled customer queries
Performed administrative tasks including documentation, scheduling, and filing
Maintained accurate records and data entry systems
Coordinated communication between departments for smooth workflow
Assisted in marketing activities and campaign coordination
Trained and supported junior staff in daily operations

+ Managed front desk operations and handled customer communication in a professional and welcoming manner
+ Performed administrative duties including documentation, fling, scheduling, correspondence handling, and record
management
Supported HR functions including employee coordination, onboarding assistance, attendance tracking, and internal

Assisted in maintaining confidential employee records, HR documentation, and office databases with accuracy and
attention to detail between daly recruitment activities onboarding and processes ensuring
Integration
Maintained and fles
Trained and guide junior procedures, policies, processes administrative and support to to
Assisted in marketing coordination activities including
coordination