Senior Administrative Officer
Zayed University
Total years of experience :11 years, 9 Months
Senior Administration Officer - Office of the Chief Administrative and Finance Officer (CAFOO).
• Provided senior level administrative, logistical, and organizational support to the Office of the CAFO.
• Reviewed policies and procedures of all areas reporting to CAFO upon his request and provide feedback. Liaised with departments to finalize these policies and procedures.
• Worked closely with the five operational areas reporting to the CAFO, which included Human Resources, Campus Physical Development and Services, Contracts & Procurement, Financial Resources and IT Department.
• Assisted with management on special projects as assigned by CAFO.
• Coordinated and communicated general administrative matters providing operational information either verbally or in writing with external and internal communities on behalf of the CAFO.
• Coordinated and liaised with other educational institutions mainly the three federal institutions on schedule.
• Provided administrative support such as arranging meetings, travel arrangements, filing, local expense claim forms, foreign expense claim forms, etc.
Zayed University
Facilities Administrative Officer - Campus Physical Development and Services Department
• Handled clients’ issues and complaints and provided effective and cost-free solutions to develop the campus services and students' experience, and implemented these solutions inline with University policies and procedures
• Performed a variety of operational and administrative activities in support of the day-to-day activities and functions of the Campus Physical Development and Services Department
• Assisted in the development, testing and assessing current services and operations and liaised with different departments to develop and improve the Campus operations and services.
• Actively participated in the development of Zayed University Campus and Services by observing, establishing and implementing administrative and operational systems in line with Zayed University policies and procedures and coordinated and participated in the University activities and community events.
• Assisted the branch team to improve customers’ experience by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
• Checked documentations to ensured that all money transaction policies and procedures, code of conduct and regulatory guidelines are strictly complied with
• Promoted cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
• Ensured follow-up on customer concerns/complaints as instructed by Branch Manager
Zayed University, Dubai, The Cognition & Neuroscience Research Laboratory, Research Assistant (March - November 2015)
• Review the literature related to on going studies.
• Design experiment stimuli.
• Recruit participants for ongoing experiments.
• Run experiments.
• Report experiments' method & results.
• Evaluate and procure items required to prepare the experiment room and create suitable environment to meet the required levels.
• As an active member of the laboratory team I took initiative to design and produce signboards to inform and advertise the location of the Cognition & Neuroscience Research Laboratory at Zayed University.
• Coordinated with different administrative departments to facilitate the acquisition of permission, facilities and required media and IT equipment.
• Participated in collecting and updating data as part of The People with Disability Registry Project.
• Delivered daily review on selected newspaper articles.
• Participated in study group meetings aimed towards a study for the protection and care of seniors.
• Managed and organized end to end employment work permit and visa processes
• Worked closely and directly with Dubai Labor Office and Immigration Department and successfully cleared the Company’s records from missing documents and unreported absconds.
• Established communications with potential clients to market the company’s security services
• Provided recommendations to the management on matters that require development and close monitoring.
• Provided administrative support to the management and managed an extremely active calendar of appointments, composing, and drafting general and confidential correspondence.
• Organized and attended management meetings with government entities and clients
• Served as the go-to person for office inquiries and conflicts
• Assist in transition of the Admin Office from the main construction site in the Jumeirah Palm Project to an Office site
• Managed and organized end to end employment visa process
• Maintained a very high-quality customer service within a highly stressful work field
• Actively enhanced Emirates revenue earnings by promoting Emirates Airline products and services such as Skywards membership, upgraded fares and seasonal offers and packages.
• Managed and solved clients’ complaints and booking problems
• Issued Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service
• Assisted the customers to ensure their understanding of the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time
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