Trade Management Head
Bahri
Total years of experience :8 years, 4 Months
Reduced outstanding balances by pursuing soft and hard collection strategies.
•Planned and directed financial department workflow.
•Analyzed data and developed reports to inform operational strategy and decision-making.
•Leveraged expertise in forecasting to guide quarterly and annual budgeting objectives.
•Spearheaded initiatives to increase operational stability and compliance.
•Implemented process improvements to increase data accuracy and transparency.
Communicated best practices to team members, continuously helping to optimize standard operating procedures for
•responses to different concerns.
•Restored satisfaction and loyalty in customers with serious concerns by using expert communication skills and smoothly resolving various problems.
•Trained junior employees in customer service practices and performance strategies.
•Verified customer documentation and supporting information with skilled use of different databases and information sources.
Responded quickly to customer queries through email, phone, social media and corporate website.
•Followed up with customers to offer additional support and check resolution satisfaction.
•Documented, researched and resolved customer service issues.
•Collaborated with colleagues and co-workers to deliver quality customer experience.