Altaf Ali

• Manage end-to-end warehouse operations including receiving, put-away, storage, picking,
dispatching, and container unloading.
• Coordinate freight for incoming and outgoing consignments and ensure timely material availability.
• Maintain ERP system accuracy by updating stock movements, delivery notes, and receiving
reports.
• Oversee temperature-controlled storage and ensure product quality within compliance standards.
• Implement SOPs, conduct daily safety briefings, and ensure adherence to operational standards.
• Supervise warehouse staff and assign tasks to meet operational timelines.
• Perform cycle counts, audits, and discrepancy resolutions to maintain high inventory accuracy.
• Monitor expiry dates, implement FEFO/FIFO, and prevent stock losses.
• Support procurement with stock availability updates, vendor coordination, and delivery follow-ups.
• Improve warehouse layout and space utilization to increase efficiency and reduce handling time.

Resolve customer inquiries, complaints, or special requests related to reservations.

Provide guidance to guests/customers on room types, packages, or services.

Maintain high levels of customer satisfaction.

Update SOPs as needed to reflect process improvements or changes.

Maintain high levels of customer satisfaction.

Handling online bookings and coordinating large group reservations and conventions. Responsible for preparing occupancy forecasts, building customer relationships, and ensuring their needs are met.

• Handled high-volume customer calls and resolved delivery, order, and service issues promptly.
• Coordinated with restaurant and delivery teams to ensure timely problem resolution.
• Processed adjustments, refunds, and escalations following SOP guidelines.
• Maintained accurate CRM documentation and achieved strong customer satisfaction metrics.
• Trained new staff and supported quality improvement initiatives.

• Managed inbound insurance queries regarding policies, claims, and coverage.
• Processed policy updates, endorsements, and ensured data accuracy.
• Coordinated with underwriting and claims teams for case resolutions.
• Achieved high first-call resolution rates while maintaining compliance with regulations.