Data Entry Clerk
Pearl Rotana Capital Centre
Total years of experience :6 years, 4 Months
Duties and Responsibilities:
-• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Update the check in, check out and room move in the CID system and send CID Report .
• Update hotel establishment events in the CID System.
Guest Services -Telephone Operator:
at Burjuman Arjaan by Rotana Hotel Location: Dubai, United Arab Emirates, Al qusis
Company Industry: Hospitality/Tourism/Travel
Department: Front Office.
From: Feb 16, 2016 to Dec 31, 2018
Duties and Responsibilities:
• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard.
• Assist in the check in and check out if needed during busy operations.
• Update the check in, check out and room move in the CID system.
• Sending welcome letters to every checked in guests for the day.
• Prepare F&B daily breakfast report.
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
Skills:
•Computer Skills
•UAE Police CID system
•Hotel Reservations.
•I have Pre-Opening Experience. (Pearl Rotana Capet Center- Abu Dhabi)
•I have got typing speed more than 80 wpm
•I am working with (Opera 5.0) Property management system, IDS.
Achievements and Certificates Received:
•Cross Training -Marketing (Store keeper)
•Colleague of the Month for the Month of
جيد
