althaf Jabbar

• Ran a designated section independently across lunch and dinner service, maintaining
impeccable standards of fine dining table service throughout every cover.
• Demonstrated comprehensive product knowledge of food and wine menus — presenting
dishes with confidence, tailoring wine pairings to guest preferences, and upselling with
genuine expertise.
• Coached and mentored junior team members on service technique, menu knowledge, and
guest engagement, raising the overall standard and confidence of the floor team.
• Managed opening and closing duties with thoroughness — including mis-en-place, station
setup, equipment checks, and end-of-shift reconciliation.
• Acted as primary point of contact for guests throughout the dining journey, anticipating
needs, handling dietary requirements with precision, and resolving any concerns swiftly
and professionally.
• Delivered consistently personalised and attentive service in a fast-paced luxury
environment, earning recognition for outstanding guest satisfaction across six consecutive
quarters.
• Collaborated closely with kitchen and bar teams to ensure seamless timing, accurate order
delivery, and smooth service flow during peak covers.
• Upheld the highest standards of grooming, conduct, and service etiquette at all times,
embodying the values expected of a 5-star luxury property.
• Ensured full compliance with HACCP, food safety, and hygiene standards across all service
areas and stations.

Shift Manager - Cloud Kitchen Operations (Internal transfer from Rebel Foods India) | Jan 2019 - Dec 2021
- Led 6-10 staff per shift, overseeing order flow, kitchen coordination, and delivery execution across
multi-brand cloud kitchen operations.
- Held full accountability for HACCP and food safety compliance and quality checks across all kitchen output.
- Managed the full inventory cycle, including ordering, stock counts, and waste/breakage recording, to
maintain par levels and control costs.
- Monitored shift revenue and KPI performance, and handled cash handling, staff scheduling, and guest
complaint resolution.