Total Years of Experience: 17 Years, 7 Months
July 2020
To Present
Senior Project Engineer
at Wipro Limited - Saudi Arabia
Location :
Saudi Arabia - Dammam
• Riyad Bank is one of the largest financial institutions in Saudi Arabia and the Middle East. Established in 1957, with a paid-up capital of SAR 30 billion.
• Regional Lead for Eastern, Northern and Hafr Al Baten province of Saudi Arabia. Manage the team with their queries and technical issues.
• Managed the IT Business Technology Solution of Banking domain.
• Supports desktop, networking and software solution for Branches, ATM and Bank Offices.
• Following up with Remedy Generated tickets and assigning to respective engineers.
• L3 support for all desktop, networking, software and hardware assets of bank.
• Assist reporting engineers for solving the customer issues.
• Keep track of the tickets to close them within SLA.
• Daily connect with the engineers.
• Weekly call with Stake Holders to discuss about the monthly, weekly and daily performance.
• Supporting Bank for their application updates and Operating System upgrade.
• Interact with Branch Mangers, Regional Managers and VIP to understand their IT related requirements and issues and finding a solution.
•Work with networking and solution department for the smooth operation of projects.
• Regional Lead for Eastern, Northern and Hafr Al Baten province of Saudi Arabia. Manage the team with their queries and technical issues.
• Managed the IT Business Technology Solution of Banking domain.
• Supports desktop, networking and software solution for Branches, ATM and Bank Offices.
• Following up with Remedy Generated tickets and assigning to respective engineers.
• L3 support for all desktop, networking, software and hardware assets of bank.
• Assist reporting engineers for solving the customer issues.
• Keep track of the tickets to close them within SLA.
• Daily connect with the engineers.
• Weekly call with Stake Holders to discuss about the monthly, weekly and daily performance.
• Supporting Bank for their application updates and Operating System upgrade.
• Interact with Branch Mangers, Regional Managers and VIP to understand their IT related requirements and issues and finding a solution.
•Work with networking and solution department for the smooth operation of projects.
March 2016
To July 2020
Technical Sales Engineer
at Connect Computers
Location :
Saudi Arabia - Khobar
• Manages a team of outdoor Technical and Marketing team.
• Meet the customers to understand their current technical environment, key business drivers and future technology requirements.
• Proposing the quotation, negotiation and finalizing of the supply of IT Infrastructure networking materials mainly in Cisco, Aruba, Juniper, Belden, Systimax, etc.
• Developed and established strong relationships with strategic clients and industry partners.
• Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.
• Showcased drives and value that supported the business case for the total cost of ownership to the customer.
• Worked with the sales team to develop selling strategy within the target accounts.
• Worked with the sales team to design, propose, and close new deals/opportunities with customers.
• Reached or exceeded sales quotas on a regular basis.
• Meet the customers to understand their current technical environment, key business drivers and future technology requirements.
• Proposing the quotation, negotiation and finalizing of the supply of IT Infrastructure networking materials mainly in Cisco, Aruba, Juniper, Belden, Systimax, etc.
• Developed and established strong relationships with strategic clients and industry partners.
• Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.
• Showcased drives and value that supported the business case for the total cost of ownership to the customer.
• Worked with the sales team to develop selling strategy within the target accounts.
• Worked with the sales team to design, propose, and close new deals/opportunities with customers.
• Reached or exceeded sales quotas on a regular basis.
January 2012
To December 2014
Network Administrator
at Galfar Al Misnad Engineering & Contracting
Location :
Qatar - Doha
• Manages the entire network (LAN, WIFI) of Galfar Almisnad, Doha
• Configuration of Firewalls, MS Exchange Server
• FTP creation and administration.
• User creation in active directory and email id creations of exchange server
• Network configuration of site offices
• Troubleshooting the network related issues of user systems
• Monitoring Junk email box of Sonic Email Security
• Monitor the performance of Database Server, File Server, SAP server and ISA server and suggest recommended plans
• Website Maintenance - www.galfarqatar.com.qa
• Taking back up of the servers on regular intervals
• Desktop assembling and maintenance
• Laptop and Printer maintenance
• Linux and Windows OS installation for end user
• Android, BlackBerry and IOS configuration and setup for users
• Timesheet and Business Plan administration (WEB Based / SQL)
• SAP execution for Visa details and Jobs authorization from database
• Configuration of Firewalls, MS Exchange Server
• FTP creation and administration.
• User creation in active directory and email id creations of exchange server
• Network configuration of site offices
• Troubleshooting the network related issues of user systems
• Monitoring Junk email box of Sonic Email Security
• Monitor the performance of Database Server, File Server, SAP server and ISA server and suggest recommended plans
• Website Maintenance - www.galfarqatar.com.qa
• Taking back up of the servers on regular intervals
• Desktop assembling and maintenance
• Laptop and Printer maintenance
• Linux and Windows OS installation for end user
• Android, BlackBerry and IOS configuration and setup for users
• Timesheet and Business Plan administration (WEB Based / SQL)
• SAP execution for Visa details and Jobs authorization from database
December 2009
To January 2012
Senior Product Support Engineer
at Computer Science Corporation - CSC
Location :
India - Bengaluru
• Troubleshoots and modify the configuration of Interfaces for US hospitals which can communicate with Omnicell Cabinets in C, C++, DBMS, SQL platform.
• Troubleshoots the issue related with HL7 messages, understand each segments.
• Configuration of application on IOS and Android and educate the user how to work on that.
• Works on Automated ADT Systems with clients HIS e.g. Cerner, Meditech & provide application support & troubleshoot issue related to ADT, Charges & Orders.
• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by Omnicell applications.
• Implement the application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of Omnicell.
• Conduct individual and group training, product demonstrations and workshops as required
Implement and control change management requests from client.
• Deliver successful application implementation phases.
• If required, work with customers to identify potential changes within the parameters of the product.
• Remotely access client servers using VNC viewer, PC Anywhere or Cisco VPN for troubleshooting the issue, modify the interface or to deploy the interface.
• Uses FTP, Telnet, MSMQ, Client Socket Connector, and Printer Dump for the communication sources and troubleshoots the issues related to this.
• Troubleshoots the issue related with HL7 messages, understand each segments.
• Configuration of application on IOS and Android and educate the user how to work on that.
• Works on Automated ADT Systems with clients HIS e.g. Cerner, Meditech & provide application support & troubleshoot issue related to ADT, Charges & Orders.
• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by Omnicell applications.
• Implement the application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of Omnicell.
• Conduct individual and group training, product demonstrations and workshops as required
Implement and control change management requests from client.
• Deliver successful application implementation phases.
• If required, work with customers to identify potential changes within the parameters of the product.
• Remotely access client servers using VNC viewer, PC Anywhere or Cisco VPN for troubleshooting the issue, modify the interface or to deploy the interface.
• Uses FTP, Telnet, MSMQ, Client Socket Connector, and Printer Dump for the communication sources and troubleshoots the issues related to this.
September 2007
To December 2009
Systems Engineer
at Wipro Technologies
Location :
India - Pune
• Installation and Maintenance of Desktops and Servers like IBM, HP, ACER, HCL and Network printers.
• Configuration, installation and troubleshooting win98, win 2000 professional, and win2000 server, Advance Server, Win Xp, Win2003 Server.
• Installing, configuring, managing, monitoring and troubleshooting DNS, WINS and DHCP.
• Managing users, groups, systems and security.
• Managing, securing and troubleshooting servers and client computers.
• Installation of Customized Images for Windows 2000 and Windows XP on desktops and handling breakdown calls maintaining Customized Windows 2000/XP.
• Manage and Configure DNS, IIS, and Outlook etc.
• Installing and Maintaining local and Network printers.
• Configuration, installation and troubleshooting win98, win 2000 professional, and win2000 server, Advance Server, Win Xp, Win2003 Server.
• Installing, configuring, managing, monitoring and troubleshooting DNS, WINS and DHCP.
• Managing users, groups, systems and security.
• Managing, securing and troubleshooting servers and client computers.
• Installation of Customized Images for Windows 2000 and Windows XP on desktops and handling breakdown calls maintaining Customized Windows 2000/XP.
• Manage and Configure DNS, IIS, and Outlook etc.
• Installing and Maintaining local and Network printers.
January 2006
To November 2006
Technical Support Engineer
at Hewelett Packard
Location :
India - Bengaluru
• Installation and Maintenance of Desktops and Servers like IBM, HP, ACER, HCL and Network printers.
• Configuration, installation and troubleshooting win98, win 2000 professional, and win2000 server, Advance Server, Win Xp, Win2003 Server.
• Installing, configuring, managing, monitoring and troubleshooting DNS, WINS and DHCP.
• Managing users, groups, systems and security.
• Managing, securing and troubleshooting servers and client computers.
• Installation of Customized Images for Windows 2000 and Windows XP on desktops and handling breakdown calls maintaining Customized Windows 2000/XP.
• Manage and Configure DNS, IIS, and Outlook etc.
• Installing and Maintaining local and Network printers.
• Configuration, installation and troubleshooting win98, win 2000 professional, and win2000 server, Advance Server, Win Xp, Win2003 Server.
• Installing, configuring, managing, monitoring and troubleshooting DNS, WINS and DHCP.
• Managing users, groups, systems and security.
• Managing, securing and troubleshooting servers and client computers.
• Installation of Customized Images for Windows 2000 and Windows XP on desktops and handling breakdown calls maintaining Customized Windows 2000/XP.
• Manage and Configure DNS, IIS, and Outlook etc.
• Installing and Maintaining local and Network printers.
September 2004
To January 2006
Technical Support Engineer
at B2K
Location :
India - Bengaluru
• Installation and Maintenance of MSN Internet Access and Narrowband Connectivity.
• Configuration, installation and troubleshooting of MSN software and related products.
• Installing, Configuration and troubleshooting (Sharing mails in Outlook Express & Netscape communicator) of Outlook Express and MS Outlook.
• Troubleshooting MSN Hotmail, IMAP and POP3 servers.
• Configuring the system/network.
• Troubleshoot and configure the issue related with Audio, Video and Network of Vivendi Games.
• Primary diagnostics using client legacy tools for the identification of the fault.
• Troubleshooting Installation, Video/Graphic, Sound and Online/ LAN gaming network related
• Configuration, installation and troubleshooting of MSN software and related products.
• Installing, Configuration and troubleshooting (Sharing mails in Outlook Express & Netscape communicator) of Outlook Express and MS Outlook.
• Troubleshooting MSN Hotmail, IMAP and POP3 servers.
• Configuring the system/network.
• Troubleshoot and configure the issue related with Audio, Video and Network of Vivendi Games.
• Primary diagnostics using client legacy tools for the identification of the fault.
• Troubleshooting Installation, Video/Graphic, Sound and Online/ LAN gaming network related
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