customer sales and service consultant
Emirates Airlines
مجموع سنوات الخبرة :19 years, 0 أشهر
08/01/2012 till present
Customer Sales and Service Agent Emirates Airlines, Dubai
- global contact centre consultant
- reservations and ticketing
- assisting clients in general queries, company procedures,
special offers and services
- customer support
06/04/2008 - 24/12/2011 Sales - consultant Al Tayer Trends LLC, Dubai
• Coordinated daily retail sales of baby-wear, maternity fashion, toys, gifts, nursery and related merchandise. Provided customer service and assistance in locating and choosing merchandise and operated a cash register with cash, credit card, exchange, and return transactions.
• Assisted in receiving, stocking of merchandise, contributed to visual display creation and participated in advertising and merchandising. Prepared products for sale and mark-down, answered multi-line phones, and all other necessary administrative duties.
01/2007 - 03/2008 Customer Service Representative
Sky Mobile LLC, Bishkek (Kyrgyzstan)
- Customer Service in main office sales counter
- Selling packages, sim cards, cell phones, internet modems
- Full consultation and customer support
- Dealing with corporate clients
- Collecting customer's feedbacks and preparing daily, weekly,
monthly reports
06/2005 - 01/2007 Specialist of contact centre Sky Mobile LLC, Bishkek (Kyrgyzstan)
- full informational support regarding companies services
- working with database
- customer complaints and inquiries
- making outgoing calls to mobile users with special offers, advertisements
- assisting VIP clients
09/2002 - 06/2007 Diploma Arabaev's Kyrgyz State University World Languages Institute English Language Linguistics