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alvin estrella, Senior Technical Support

alvin estrella

Senior Technical Support·Tehnical Support I

Saudi Arabia

Bachelor's degree, Electronics

Work experience

Total years of experience: 25 years, 9 months

Senior Technical Support

January 2015 - Present

Tehnical Support I

Riyadh, Saudi Arabia

January 2015 - Present

Company industry:
IT Services

Information Technology

October 2011 - Present

King Saud Bin University for Health Science

Riyadh, Saudi Arabia

October 2011 - Present

• Ensures that all technical equipment setup/operation for any
University function has been processed and successfully completed.
• Ensures that documentation and essential feedback for equipment,
provided services, incident, and utilization reports are submitted and
up-to-date as well as monitor inventory of equipment
/devices/supplies.
• Analyzes equipment/devices/supplies inventory report to determine
demand.
• Design effective orientation session performed for users on how to
best use the equipment on a scheduled basis with the surely of
completion of the replacement/repair of malfunctions equipment and
materials.
• Oversees that technical support staff tests, fine-tunes, calibrate and
cleans technical equipment on a schedule basis with the surety of
completion of the replacement/repair of malfunctioned equipment
and materials.
• Provide technical support for services request by using manuals to
diagnose and make repairs, identifying problems, seeking solution
and helping the end user in use of the technology.
• Actively explore new software, equipment and updates and advises
higher management in changes appropriate for the needs of the
University.
• Oversees the installation and maintenance of all software and other
Personal Computer based applications.
• Ensures that technical support staff adheres to all prescribed safety
procedures (Anti-virus, Deep Freeze, Symantec, Power related
issues etc.)
• Provides technical expertise to contractors and other parties as
needed.
• Assures the coordination and scheduling of day-to-day support.
• Ensured the technical support staff adhere and comply with
department regulations and operating procedures.
• Develops and enhance efficiency of technical support services, and
ensures that all operating procedures are in compliance with the
departmental policies and procedures.
• Performs other job related duties as assigned.

Company industry:
Higher Education

PC Technician User and Helpdesk Support

December 2006 - January 2011

King Abdul Aziz Medical City Ministry of National Guard Health Affairs, Riyadh

Riyadh, Saudi Arabia

December 2006 - January 2011

• Install, repair and maintain computer hardware and software.
• Use schematic and manufacturers instruction and manual to
diagnose and make repairs.
• Assist in utilization review of computer hardware and software.
• Install and maintain network device and communication equipment.
• Develop a sound knowledge of hospital standard computer
application
software.
• Provide helpdesk and user support for technical issues and
solutions.
• Install and maintain managed network cabling systems.
• Maintain up to date documentation related to work activities.
• Follow all prescribed safety procedures.
• Perform other job related duties, as assigned.

Company industry:
Medical & Healthcare Equipment

Technical Support Specialist

January 2000 - November 2006

Multi-Fold Links, Inc.,

Manila, Philippines

January 2000 - November 2006

• Technical support for Windows Operating Systems, Network
Management and Security Software.
• Provide software and network support for Win 2000, Win XP.
Handle client configuration, operating system and application
software upgrade.
• Provide solution regarding network problems, installation and
configuration of network
components.
• Install and configure Anti-Virus Solution, Secure and Content
Management Solution, Back-up Solution and Remote Control
Software Solution for Clients.
• Provide technical and security services and solutions to clients;
include network design and network infrastructure solution.
• Support for Client PABX, CCTV Systems, Solid background on
Unshielded Twisted Pair and Fiber Optic termination.
• Handles documentation for cable test result.

Company industry:
IT Services
Job role:
Information Technology

Education

Rizal Technological University

October 1999

October 1999

Bachelor's degree, Electronics

Philippines

Skills

CA UNICENTER
Intermediate
CA UNICENTER
Intermediate
COMPTIA A+
Intermediate
COMPTIA A+
Intermediate
COMPTIA NETWORK+
Intermediate
COMPTIA NETWORK+
Intermediate
COMPTIA SECURITY+
Intermediate
COMPTIA SECURITY+
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
DENTISTRY
Intermediate
DENTISTRY
Intermediate
HEALTH SCIENCES
Intermediate
HEALTH SCIENCES
Intermediate
MICROSOFT CERTIFIED PROFESSIONAL
Intermediate
MICROSOFT CERTIFIED PROFESSIONAL
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Training and Certifications

Certifications
Computer Associates Foundation Partner Certification Unicenter
CompTIA A+ Certified IT Technician
CompTIA Network+ Certified
Microsoft Certified Professional
CompTIA Security+ Certified
Saudi Council for Engineering