Operations Manager
Sky-One Food Inc (Dimsum 'n Dumplings)
Total years of experience :10 years, 9 Months
DUTIES AND RESPONSIBILITIES:
A. Negotiating contracts, ensuring that they balance value and risk.
B. Ensure that all reporting & control procedures in the operations, customer service, quality of production, Cleanliness standards, Maintenance & general administration are completed & in place according to company’s policy & chain operation manual
C. Maintain high quality products by ensuring compliance with all operations procedures
D. Ensure that all branches under the supervision are able to achieve QSC objectives as per planned by reviewing & Monitoring Labor planning, scheduling and utilization.
E. Enforce & support all training & development plans for all staff under his supervision as per company’s policy.
F. Monitor Labor by analyzing store reports, labor scheduling, and labor productivity.
G. Ensure understanding of security procedures in all store under his / her supervision.
H. Overseeing and managing if the business is operating to its fullest and by using the least of resources.
I. Managing the operations process, embracing design, planning, control, performance improvement, and operations strategy.
K. Interacting with managers in other functional areas within the organization whose roles have an impact on operations. Such areas include marketing, finance, accounting, personnel and engineering.
DUTIES AND RESPONSIBILITIES:
I. Personnel Management
A. Proper implementation of the company policies with adherence to the Code of Conduct set by the company.
B. Staffing and Recruitment of the right number of staff in accordance to the qualifications and requirements of the restaurant to ensure productivity and smooth store operation.
C. Training and Development of Restaurant Staff with proper monitoring and coaching by giving continuous feedback and updates to the standards.
D. Restaurant Staff Development Program Management including cross training in all the Back of House and Front of House stations, as well as career development of restaurant staff.
E. Scheduling thru proper management of all aspects of staffing and manhour allocation and labor resources to improve profitability in the restaurant.
II. Stocks and Inventory Management
A. Stocks Projection and Ordering
B. Stocks Receiving and Control, which includes proper monitoring of all stocks received transfer in and out, and storage.
III. Food and Paper Cost Management
A. Managing and monitoring of variances and pilferages.
B. Implementation of standards and use of quality tools and proper portioning of all food products, proper use of all the paper products and all kitchen and dining supplies.
C. Proper monitoring of all the spoilage or wastage.
IV. Delivery Management
A. Implementation of ``If it’s late it’s FREE`` delivery promise.
B. Coordinating and communicating with the call centre regarding any concerns on service for smooth delivery guest experience.
C. Sales building and profitability, which includes leafleting, installing posters and streamers within the trading areas, and creating and implementing Local Store Marketing Plans to achieved the sales targets.
V. Building and Equipment Maintenance
A. Care of building, equipment and other facilities
B. Repair and maintenance of all the equipment
VI. Shift Management
A. Floor Control by supervising the whole store operations
B. Crisis Management by handling, controlling and resolving all issues, crisis and guest complaints and concerns in the restaurant.
C. Organizing and preparing all the required reports accurately and timely.
D. Exceeding or achieving the targets and objectives during the shift.
CASHIER 2004 November - June 2010
Rustan’s Marketing Specialists Inc.
Marks & Spencer
• Responsible for handling cash
• Balanced cash register
• Accommodate and assist customers and ensure accuracy.
• Served costumers courteously and efficiently in order to maximize sales and maintain the excellent image of the company.
• Maintaining accurate financial information, following a thorough analysis of a company’s current inventory policies
• Resolves discrepancies in a timely manner.
• Sees product movement flows via Sales Floor Ordering Report.
• Maintains inventory control records, reporting them to management on a regular basis.
Other Job Functions
INVENTORY ANALYST 2009 May - 2010 May
• Maintaining accurate financial information, following a thorough analysis of a company’s current inventory policies
• Resolves discrepancies in a timely manner
• Sees product movement flows via Sales Floor ordering Report.
• Maintains inventory control records, reporting them to management on a regular basis
VISUAL MERCHANDISER 2007 January - 2007 October
• Ensure that all merchandise is coordinated with the concepts and lay out through visual presentation, upon launching the new collection.
• Maintained store displays.
• Assembling or dismantling visual displays in windows or in-store
• Carrying out 'comp (comparison) shops' to maintain awareness of other retailers' visual merchandising concepts
• Seeking feedback from colleagues and customers on the visual impact of displays and implementing changes
TRAINING COORDINATOR 2006 January - 2006 September
• Update co-employees about new memos and products
SALES CONSULTANT 2003 September 2004October
• Provide a quality standard of customer service.
• Maximize sales and minimize losses.
• Meeting sales or exceeding quotas.
• Develop creative selling techniques
• Educate customers through detailed explanations and demonstrations.