Alvin Sumagpang

Sell OSN packages and provide customers with a wide base of product knowledge, packages and programming options to serve their viewing needs.
Follow up potential customers and aim to up-sell higher packages for existing.
Makes sure the set KPI’s are always achieved by implementing the business rules and requirements.
Assist customers facing technical problems with our services or forward the request to people in-charge of the technical issues.
Call customer that are due for renewal and reinstatement.
Call early churn list and update it in the system.
Call admin in Dubai when facing system error.
Call IT in KSA to follow the troubleshooting instruction of the network printer

Gathering information on customers’ reactions to products.
Working closely with visual display staff and department heads to decide how goods should be displayed to maximize customer interest and sales.
Analyzing every aspect of bestsellers and ensuring that bestsellers reach their full potential.
Giving right information about the products.
Controlling stock levels based on forecasts for the season.
Monitoring slow sellers and taking action to reduce prices or set promotions as necessary.
Analyzing previous season's sales and reporting on the current season's lines.
Managing, training and supervising junior staff.
Upgrading Hardware and Software for PC and MAC.
Carrefour Landmark, Villagio, and City Center After Sales Technical Support for PC and MAC.
Configuring Routers.

Desiging Banner
Creating Logo
Modifying Joomla Template

Organize staff inductions, manage safety procedures.
Book times for incoming deliveries
Data entry and inventory of all stocks
Handling communication between companies and warehouse customers
Receiving, issuing and dispatching stocks
Processing receipts, taking records and documenting the details of all orders.

Encoding Customers Documents
Designing different kind of invitation
Creating templates for banners and tarpaulin
PC Troubleshooting and Networking
Upgrading PC Hardware and Software
Photo and Sound Editing
Checking Inventory Record
Cashier