IT-Hardware/Software- (POS) Point of Sales- Technical Support
La Casa Pasta/Mr.Fries/Okasashi Restaurants
Total years of experience :12 years, 0 Months
La Casa Pasta/Mr.Fries/Okasashi Restaurants. K.S.A. Kingdom Of Saudi Arabia (2012- up to present)
IT-Hardware/Software- (POS) Point of Sales- Technical Support
Technical support representative for (POS) system to the whole branch and head office
• Maintaining system program
✓ OMEGA (POS) System: Restaurant Management System
Where required, install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
Perform on-site analysis, diagnosis and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
Received and respond to incoming call, or email regarding PC and/ or hardware problems.
Maintaining of POS software by updating new menu, new user to add, and etc.
Computer Technician (Free Lancer- From January 2011-2012)
Assemble computer parts, troubleshoot and repair computer damage or dysfunctions. Installs computer applications and do network maintenance. Give advice on proper computer care and the best computer programs and brand.
Zest Airways, December 2002- 2010
IT Hardware/Software Technical Support
Provides technical support representative to the whole company departments, branch, airport station, organic and affiliate work with a team IT division in airline industry.
Work with a team of 1 to build up Zestair IT section, a MIS staff Hardware/Software & networking that will be marketed to the client into Information Technology aspect which reservation information system program to help them make connectivity aspect.
Responsible for sustain company computers, LAN/WAN networking connection in all offices, sales office, and remote area (Airport) by:
• Maintaining system program which are: ✓ Sabre System: International Airline Solution System
✓ Sqiva System: International Airline Web-based Reservation and Ticketing System
• Perform troubleshooting and maintenance of the company's hardware resources (computers, servers, switches, routers and modems)
• Install, test, maintain, and troubleshoot problems associated with information systems and other computer software
• Ensure that computers and servers are free from computer viruses and malwares
• Network administration and cabling
• Provide technical support to all departments, branches and affiliates thru phone, remotely and on site.
• Do network maintenance and troubleshooting.
• Provide support in all departments by means of technical assistance.
• Provides assistance in the implementation of the Computer Network in all branches.
• Provides assistance in the installation and Maintenance of Computer hardware and software.
• Assist in the acquisition of Computers, Computer Peripherals and Components, Software and other Computer related items.
• Provide the Company's staff with full support in technical works.
• Plan, Design and Development the company of WAN/LAN in structural that will help improve the company in the technology aspect.
Experienced Gained While Pursuing Degree
Technical support representative for (POS) system to the whole branch and head office
• Maintaining system program ( 20’s branches)
OMEGA (POS)System: Restaurant Management
System
Where required, install, configure, test, maintain, monitor, and troubleshoot end user
workstation hardware, networked peripheral devices, and networking hardware products.
Perform on-site analysis, diagnosis and resolution of complex PC problems for a variety of end
users, and recommend and implement corrective hardware solutions, including off-site repair
as needed.
Received and respond to incoming call, or email regarding PC and/ or hardware problems.
Maintaining of POS software by updating new menu, new user to add, and etc.
Perform troubleshooting and maintenance of the company's
hardware resources (computers, servers, switches, routers and
modems)
• Install, test, maintain, and troubleshoot problems associated with
information systems and other computer software
• Ensure that computers and servers are free from computer
viruses and malwares
• Network administration and cabling
• Provide technical support to all departments, branches and
affiliates thru phone, remotely and on site.
• Do network maintenance and troubleshooting.
• Provide support in all departments by means of technical
assistance.
• Provides assistance in the implementation of the Computer
Network in all branches.
• Provides assistance in the installation and Maintenance of
Computer hardware and software.
• Assist in the acquisition of Computers, Computer
Peripherals and Components, Software and other Computer
related items.
• Provide the Company’s staff with full support in technical
works.
• Plan, Design and Development the company of WAN/LANin
structural that will help improve the company in the
technology aspect.
• Support all offices with their application use such as Email,
and other apps used.
Olivarez College, Dr. A. Santos Avenue, Parañaque City Bachelor Science of Computer Science, 2002 graduated Scholarship ( VP-Student Assistant) Library Office