IT Engineer
Black Arrow Integrated Technology Services W.L.L.
Total years of experience :2 years, 9 Months
IT / Salesforce.com Administrator June 2012 - March 2013
BLACK ARROW Integrated Technology Services W.L.L. P.O. Box 24636, Doha, Qatar www.blackarrow.com.qa
Duties, Responsibilities & Key Activities:
Salesforce.com Administrator
Responsible for leading the scoping, ongoing administration and training on applications in Black Arrow's database of record, implemented on the Salesforce.com platform. The database is currently used by the org's Sales team to track prospects,
opportunities, projects, accounts and contacts.
> PERSONAL & CONFIDENTIAL
Administration
• Manage Black Arrow's database of record, implemented on the Salesforce.com platform, for all organization users
• Perform basic administration of the Salesforce.com instance
• Regularly perform database de----duping and cleanup procedures
• Manage ongoing support requests and administrative needs of users
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity
Training and Documentation
• Develop training plans, materials, and documentation for database users, keep materials up----to----date
• Develop and communicate a schedule for future database releases/enhancements
• Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve
• Assist users with report design and management
Planning
• Define, communicate, and manage a change management (release) process to develop and implement new
applications and updates to existing applications
Process Discovery and Management
• Work with various functions and end users to identify, document, and communicate standard business processes as they related to the database
• Work with management to identify new and creative opportunities to leverage the database to support additional
business processes or functions
Platform Integration
• Work with online team to integrate web and online initiatives into the database
IT Administrator
Office Responsibility
• Maintaining Black Arrow computers (Hardware, Software and Network)
• Maintaining Black Arrow emails and data (Security and Backup)
• Creating tools and applications that can be used for internal processes
• Managing software administration
• Maintaining company website
Pre----Sales Support
• Provide advice on IT----related matters
Maintenance
• Attending IT----related calls
• Managing system upgrades and preventive maintenance
• Manage Black Arrow’s database of record, implemented on the Salesforce.com platform, for all organization users
• Perform basic administration of the Salesforce.com instance
• Regularly perform database de-duping and cleanup procedures
• Manage ongoing support requests and administrative needs of users
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity
Responsible for leading the scoping, ongoing administration and training on applications in Black Arrow’s database of record, implemented on the Salesforce.com platform. The database is currently used by the org’s Sales team to track prospects, opportunities, projects, accounts and contacts.
Sales Executive / Coordinator / Technical Sales Engineer May 2010 - December 2011
MEJDAF Group of Company P.O. Box 1551, Al----Khobar Branch, K.S.A. www.mejdaf.com
Duties, Responsibilities & Key Activities:
Sales Executive/Coordinator
Process quotation requests of Mejdaf customers; actively seek the conversion of inquiries to orders and act in a customer service
role between our production staff and customers.
• Responsible for accurate and timely issue of quotations and proforma invoices to customers as required.
• Process inquiries by phone, fax, email and personal visits in relation to the company business.
• Meet customers on our premises to discuss their requirements.
• Make accurate purchases of material supplies for resale as required and take customer payment by credit/debit card as required.
• Prepare and follow up quotations to end customers / channel partners in order to achieve targeted growth in business.
• Identify and help develop additional sales channel where required develop and maintain relations with customers for maximum market coverage.
• Search for new clients who might benefit from company products or services and maximizing customer potential in designated regions.
> PERSONAL & CONFIDENTIAL
• Follow up with customers on sales prospects and submitted bids.
• Creating the Pre Approved Sales Order (PASO) and Costing sheet by calculating the Selling (Equipment) Price, Total cost,
labor, consumable charges, and Gross Profit and mention the correct payment terms on the sheet.
• Preparing & filing of all sales documentation (Customer PO, Quotation Request, Costing, PO for supplier & Payment/Cash
Request)
Technical Sales Engineer
Provide technical knowledge on the products and services of Mejdaf. Promote and sell the product by demonstrating how
it works, along with benefits for potential customer. Develop solutions in response to sales and customer requirements.
• Analyzes customer requirements to determine the optimum solution.
• Provides advice to Sales of which products and services needed to fulfill customer's requirement.
• Collaborating with sales team to understand customer requirements, to promote the sale of company products, and to provide sales support.
• Writes the documents for proposals on the technical description and definition.
• Preparing and delivering technical presentations that explain products or services to customers and prospective
customers.
• Providing technical and non----technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.
• Hands over all the technical and cost details of the service to the implementation and support teams after the contract win.
• Works with procurement to obtain vendor quotations in support of proposals and quotes.
• Selling products requiring extensive technical expertise and support for installation and use, such as material handling
equipment, numerical----control machinery, and computer systems.
Infrastucture Support February 2010 - May 2010
ACCENTURE Robinson Cybergate 2, Sen. Pioneer St., Mandaluyong, Philippines www.accenture.com
Duties, Responsibilities & Key Activities:
Provide the hardware and software support required in maintaining reliable end user computing and networking
environments, focusing on security that serves to minimize the risks of a globally connected world.
• Analyzes customer requirements to determine the optimum solution.
• Assists in administering and maintaining local and web----based versions of our tracking software
• Assists in the administration and maintenance of Internal Systems programs such as QNXT, BizTalk, and ADP as well as operating systems used
• Interacts with internal clients to resolve basic help desk issues; communicates with internal clients in a professional
manner maintaining confidentiality
• Provides responses to internal clients in a timely manner
BS E.C.E. (Bachelor of Science in Electronics & Communications Engineering) April 2008: from TIP - Technological Institute of the Philippines, www.tip.edu.ph, Manila, Philippines