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Alwaleed Al Jeriwi, Sr. Customer Care Coordinator

Alwaleed Al Jeriwi

Sr. Customer Care Coordinator·Sadara Chemical Company

Saudi Arabia

Diploma, Business Accounting

Work experience

Total years of experience: 18 years, 11 months

Sr. Customer Care Coordinator

April 2015 - Present

Sadara Chemical Company

Jubail, Saudi Arabia

April 2015 - Present

Handling customer, vendor and internal complaints received by customer servise section and make all necessary action to investigate and bring back the solution to customer service representive.
Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Customer Service and Call Center

Accountant

February 2013 - March 2015

Saudi Arabian Amiantit Company

Dammam, Saudi Arabia

February 2013 - March 2015

Follow up, collection and allocation of payments. Carry out billing, collection and reporting activities according to specific deadlines. Reconciliation of accounts. Monitoring customer account details for non payments, delayed payments and other irregularities. Investigate and resolve customer queries. Communicating with customers via phone, email, mail or personally. maintain accounts receivable customer files and records.
Company industry:
Construction & Building
Job role:
Accounting and Auditing

Contract Administrator

February 2012 - January 2013

Mohammad Al-Mojil Group - MMG

Dammam, Saudi Arabia

February 2012 - January 2013

Directs activities concerned with contracts for purchase or rent of equipment, materials, products, or services. Prepares bids and process specifications.Reviews bids from other firms for conformity to contract requirements and determines acceptable bids.Negotiates contract with customer or bidder.Requests or approves amendments to or extensions of contracts. Finalizing and reviews contract.
Company industry:
Construction & Building
Job role:
Administration

Teller

February 2009 - February 2012

Saudi British Bank (SABB)

Dammam, Saudi Arabia

February 2009 - February 2012

Accurately and efficiently process and record routine checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank's products and services.
Company industry:
Banking
Job role:
Banking

Salesman

July 2008 - February 2009

IKEA

Eastern Province, Saudi Arabia

July 2008 - February 2009

Plan and carry out all sales activities on assigned accounts or areas. Responsible for ensuring customer satisfaction and managing quality of product and service delivery.
Company industry:
Retail & Wholesale
Job role:
Sales

Salesman

July 2007 - July 2008

Géant Saudi Ltd.

Eastern Province, Saudi Arabia

July 2007 - July 2008

Plan and carry out all sales activities on assigned accounts or areas. Responsible for ensuring customer satisfaction and managing quality of product and service delivery.
Company industry:
Retail & Wholesale
Job role:
Sales

Education

Institute of Public Administration

February 2009

February 2009

Diploma, Business Accounting

Saudi Arabia

GPA (point): Diploma out of 5

GPA (point): Diploma out of 5

Accountant

Skills

Salesforce.com
Expert
Salesforce.com
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Bank Accounting
Expert
Bank Accounting
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Accounting
Expert
Accounting
Expert
Microsoft Word
Expert
Microsoft Word
Expert
SAP
Intermediate
SAP
Intermediate
Reporting
Expert
Reporting
Expert
Presentation
Expert
Presentation
Expert
Microsoft Outlook
Expert
Microsoft Outlook
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Salesforce
Beginner
Salesforce
Beginner
Salesforce.com
Expert
Salesforce.com
Expert
Bank Accounting
Expert
Bank Accounting
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Accounting
Expert
Accounting
Expert

Languages

English
Expert

Training and Certifications

Certifications
Presentation Advantage
Sep 2018
Sadara and the Chemical Industry
Apr 2016
Show credentials
The 7 Habits of Highly Effective People
Apr 2016
Show credentials
Training
Implementing and Managing a Customer Complaints System
Euro Training
Aug 2015
Show credentials
Presentation Advantage
Franklin Covey
Sep 2018
Show credentials
Microsoft Excel 2013_Level1
Amiantit Recruitment & Development Department
Sep 2014
IT Skills (Word, Excel & PPT)
Saudi British Bank (SABB)
May 2009
Product Knowledge
Saudi British Bank (SABB)
Mar 2009
Selling Skills
Saudi British Bank (SABB)
Mar 2009
E-Learning: Group Anti Money Laundring – Too Hot to Hanle
Saudi British Bank (SABB)
May 2009
Handling Complains
Saudi British Bank (SABB)
Mar 2009
Computer Basics
Jeddah International Computer Center
Jul 1998
E-Learning: Internal Fraud Mandatory (Arabic)
Saudi British Bank (SABB)
Jul 2009
Customer Care & Tel Skills
Saudi British Bank (SABB)
Mar 2009
A course of Computer and English
Al-Bassam
Jun 2004
IND / Fundamentals of Banking
Saudi British Bank (SABB)
Feb 2009
Compliance Training
Saudi British Bank (SABB)
Jun 2009
English Language Course
Saudi British Bank (SABB)
Mar 2009
English "Start2"
Jeddah International Computer Center
Jul 1998
E-Learning: HSBC Business Continuity Awareness Training Programme (Arabic)
Saudi British Bank (SABB)
Oct 2010
Islamic Banking
Saudi British Bank (SABB)
Oct 2011