عليا حسين

Emirates Nuclear Energy Corporation (ENEC) ICT Director | May 2013 - Present
 Leads a team that comprises of Strategy & Planning, Infrastructure & Operations, Service Delivery and PMO & Enterprise Applications Support and reports directly to the ENEC CFO.  Effectively manages the whole ICT Department with the goal of receiving the “Best Service Delivery Department” award (Recipient of the award for 5 consecutive years).
ICT Business Relationship Management (BRM)
 Oversees the business relationship linkage between the business units and ICT (at the executive level).  Provides highly valued strategic consulting support by utilizing key IT initiatives.
ICT Portfolio and Program Management (PMO)
 Oversees the Management of ENEC ICT technology investments and reports on performance in alignment with organizational and divisional objectives and goals  Heads all of the ICT programs and ensures that they are integrated with ENEC’s vision, mission, and strategic goals and priorities.
ICT Strategic Planning
 Accountable for ensuring the Development of ICT strategic plan.  Accountable for the development of business cases and ensuring secure budget plans for all ICT projects and activities.  Responsible for ICT strategic planning activities and project scoping studies which ensure that the business needs are adequately supported by any new or enhanced ICT initiative.
Projects:
 Digital Business Transformation Program (Enterprise Architecture, Enterprise Service Bus, Business Process Modelling & Mobility)  Data Canter Co-Location project  Immersive Communication through Telepresence Project  Implementation of ISO 20K requirements and contributed to upgrading the service Management system passing the external audit without any non-conformities as the 1st entity in the Middle East.  Automation of the whole ITIL process through BMC remedy  IT Service costing model through charge back & show back.

Digital Business Transformation Program Director | 2014 - Present
 Leads the digital transformation journey across various corporate departments.
Organization Design & Manpower Planning Working Group Lead | 2017 - Present
 5-year Manpower Plan  Manpower Planning methodology & Succession Planning  Long term incentive program  Job Architecture which includes job coding, job analysis & job evaluation  Leadership Development Program for the C-Suite

Emirates Nuclear Energy Corporation (ENEC) - Continued ENEC Transformation Task Force (Performance Management Work Stream Member) | 2014- 2015
 Developed Performance Management for ENEC  Organized Strategic indicators for ENEC (board, executive & directors level)

ENEC Excellence Task Force (Vice Chairman) | 2014 - 2016
 Chaired and developed the ENEC improvement action plan  Performed a self-evaluation based on EFQM model  Reviewed the Internal Award & Abu Dhabi Award submissions

Compliance Committee Vice Chairperson (2017 - Present) Employee Relations Committee member (2017 - Present) Information Security Oversight Working Group member (2017 - Present) Project Governance & Tender Board Committee member (2016 - Present) ENEC WiN (Women in Nuclear) Vice Chairwoman (2016 - 2018)

- Reporting directly to the CEO.
Main responsibilities:
• Heading the following sections: IT Service Desk/Support, IT Infrastructure/Network and Software Development.
• Create client solutions, manage services cost and quality standards and implement appropriate backup and recovery procedures to ensure database integrity.
• Plan and direct the daily operational and support activities of the technical staff and deploy resources as needed in different locations & sites.
• Responsible for preparing technology budgets and ensure projects and budgets meet established targets.
• Strengthen the IT infrastructure through implementing new technologies.
• Manage vendors & subcontractors including AMC contract negotiations.
• Prepare IT Automation plan for different projects.

Projects:
• Manage and coordinate activities that are related to the implementation of Enterprise Resource Planning (ERP) project.
• Mange the implementation of the company intranet using SharePoint 2010.
• Mange the implementation of the company’s Quality Management System (QMS) using SharePoint 2010.

Main responsibilities:
• Manage and lead projects from the initiation until the closure.
• Manage co-ordination of the partners and working groups engaged in project work.
• Develop and maintain a detailed project plan.
• Manage project deliverables in line with the project plan and manage project issues and escalating where necessary.
• Manage project scope and change control and escalating issues where necessary.
• Monitor project progress and performance and provide status reports to the project sponsor & stakeholders.
• Liaison with, and updates progress to, project steering board/senior management.

Projects:
• Manage the implementation of Unified Customer Hub which is a Master Data Management & Business Intelligent Solution across 5 business units using IBM products.
• Manage the implementation of the electronic interface between RTA and DP World for heavy vehicles application.
• Coordinate DP World eServices activities with the team members (Business Analysts, Developers, Testers, etc…) such as reviewing the Business/System Requirement Specification document, prototypes, etc…
• Manage all demands and new initiatives within the organization and present them to the management.
• Participate in preparing the consultancy proposal to Abu Dhabi Terminal.
• Participate and conduct the survey for Doing Business 2011 and present the results to the management.

Main responsibilities:
• Plan, design and gather business process requirements for all operation systems for RTA. This includes researching and analyzing data in support of business functions, process knowledge, and systems requirements.
• Identify bottle necks with existing processes and define how IT can help address bottle necks and issues.
• Recommend improvements to - or new requirements for - business processes and operational procedures.
• Present the IT department as the project coordinator in the eGovernment Steering Committee.
Projects:
• Subcontractor pre-qualification system.
• RTA eServices for all business units.
• RTA intranet and content management system.

- Manage, Follow up and Supervise the emaritization process in the banking, trade and insurance sectors.
- Manage and supervise around 9 employees in the unit.
- Currently the Project Manager of the Labour Market Information System Portal.
- Supervise the follow-up team on Emiratization in UAE.
- Generate reports and statistics about labour market to the management and external parties.
- Building databank on education and training institutes in UAE.
- Building databank on UAE nationals.

- Database Administrator and web developer.
- Help Desk Operations
- Prepare weekly / monthly report about the web site performance.
- Prepare plans and schedules for new projects.
- Meet with clients and get their requirements to write a specification document.
- Working on proposing and desiging Workflows and charts.
- Developing a web appplication user manual.
- Acting as a Project Manager.