Alyaa Sayed

• Team Supervision: Overlook the entire sales lifecycle, ensuring the team provides timely
and professional responses to customer inquiries.
• Performance Monitoring: Track sales workflow from lead generation to closing to ensure
alignment with company targets and service standards.
• Onboarding & Training: Lead the training and professional development of new hires to
ensure a quick and effective integration into the sales team.
• Inter-departmental Coordination: Align sales efforts with other departments to ensure
consistent service delivery and uphold brand reputation.
• Order Management: Supervise the accurate registration of orders on the e-commerce
platform (Shopify) and coordinate with shipping partners for timely delivery.
• Shipment Tracking: Monitor the logistics cycle to ensure orders reach customers efficiently
and resolve any delivery-related issues.
• Customer Feedback Loop: Analyze customer feedback and satisfaction levels to improve
service quality and resolve complaints promptly.
• Data-Driven Reporting: Prepare and present comprehensive weekly and monthly sales
reports to evaluate performance and identify growth opportunities.
• CRM Mastery: Utilize Freshsales CRM and Shopify to manage contact lists, track sales
cycles, and optimize customer relationship management.
Strategic Selling: Continue to drive business growth by identifying new sales opportunities with
existing clients through exceptional relationship management.

Executive Liaison: Optimized the CEO’s daily productivity by managing complex
calendars, domestic/international travel arrangements, and high-priority correspondence.
• Meeting Coordination: Spearheaded the logistics and execution of large-scale corporate
events, including offsite retreats, board meetings, and external stakeholder visits.
• Communication Management: Acted as the primary point of contact for
incoming/outgoing communications, ensuring professional filtering and timely responses.
• Cross-Functional Support: Provided administrative and project-based assistance to
various managerial departments to ensure organizational alignment.
• Sales Analytics: Monitored and analyzed product sales trends using advanced Excel
functions (Pivot Tables, V-Lookups) to provide data-driven insights for the management.
• Workflow Optimization: Streamlined the internal reporting process by collecting and
consolidating departmental activity reports for executive review.
• Document Control: Managed the digitization and archiving of pertinent corporate
documents, ensuring high standards of organization and confidentiality.
• Conflict Resolution: Managed the end-to-end process for customer complaints and
reimbursement requests, ensuring high satisfaction and retention rates.
• Specialized Support: Provided tailored instructions for adjustments in clients
nutritional/food systems, ensuring accurate implementation of company services

Portfolio Administration: Managed and grew a diverse portfolio of high-value B2B
accounts, acting as the primary point of contact for long-term client relations.
• Client Needs Assessment: Conducted in-depth analysis of client-specific requirements and
challenges to propose tailored solutions that exceeded expectations.
• Retention & Growth: Identified Upselling and Cross-selling opportunities within existing
accounts to maximize revenue and meet ambitious sales targets.
• Support & Resolution: Provided continuous post-sale support, acting as an escalation
point for complex client requests to ensure high satisfaction levels.
• Deal Negotiation: Led negotiation processes for service contracts, focusing on maximizing
profitability while maintaining competitive value for clients.
• Strategic Closing: Successfully closed complex B2B deals by building solid business
cases and aligning company solutions with clients strategic goals.
• Pipeline Development: Collaborated with the internal sales team to identify new market
opportunities and develop innovative business development strategies.
• Project Delivery: Ensured the successful and timely delivery of solutions in accordance
with client objectives and company standards.
• Target Achievement: Consistently met and surpassed monthly/yearly sales quotas through
proactive market outreach and relationship management.
• Continuous Improvement: Monitored account performance and identified areas for
service improvement to maintain a competitive edge.

Multi-Channel Operations: Managed and optimized product listings across major
platforms including Amazon, Noon, Jumia, and Homzmart, ensuring maximum visibility
and sales performance.
• Content Management: Authored and edited high-quality product descriptions and content
to improve SEO and customer conversion rates.
• Pricing & Competition: Conducted regular price tracking and market analysis to ensure
competitive positioning within various marketplaces.
• End-to-End Order Cycle: Executed the complete e-commerce order lifecycle, from initial
placement to final delivery, ensuring seamless day-to-day operations.
• Inventory Control: Managed stock synchronization between sales platforms and company
warehouses to prevent overselling and maintain accurate inventory levels.
• Vendor & Financial Settlements: Oversaw vendor collections and handled financial
settlements, resolving any issues related to marketplace accounts (Jumia, Noon,
Amazon).
• Data-Driven Monitoring: Utilized web analytics and advanced Excel functions (Pivot
Tables, V-Lookups) to track sales trends and optimize operational efficiency.
• Team Supervision: Monitored the marketing teams performance to ensure alignment with
sales targets and promotional campaigns.
• Customer Success: Managed customer complaints and the reimbursement process,
ensuring professional resolution and maintaining brand reputation.

• Event Planning: Orchestrated and managed high-profile offline events, including cultural
seminars, workshops, and community gatherings within the library.
• PR Planning: Developed and executed monthly strategic PR plans to increase public
engagement and promote library activities.
• Media Coordination: Managed media outreach, including the creation and supervision of
TV and Radio advertisements to enhance brand visibility.
• Database Development: Established and maintained a comprehensive PR database of
media contacts, stakeholders, and community partners.
• Executive Reporting: Provided regular updates and strategic insights to the CEO
regarding ongoing projects and offline marketing initiatives.
• Inter-departmental Liaison: Coordinated with Customer Service, Operations, and
Finance departments to ensure seamless execution of all PR requirements and budget
alignment.
• Brand Representation: Acted as a key representative of the library, ensuring consistent
messaging across all public-facing platforms and events.
• Requirement Management: Oversaw the logistics and procurement of resources needed
for successful public relations campaigns and activities.