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Alyaziah Hamood, Assistant phase supervisor

Alyaziah Hamood

Assistant phase supervisor·American school of creative science ( Maliha )

United Arab Emirates

Bachelor's degree, Human Resource Management

Work experience

Total years of experience: 8 years, 4 months

Assistant phase supervisor

November 2025 - Present

American school of creative science ( Maliha )

Sharjah, United Arab Emirates

November 2025 - Present

• Attendance of students and teachers & the assistants
• Oversee activities
• Answering inquiries of parents & forwarding them to the concerned team related to their childrens academic inquiry
Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

contact center agent

July 2025 - October 2025

Air Arabia

Sharjah, United Arab Emirates

July 2025 - October 2025

- Booking tickets
sold more than 300k in 2 months
- Create cases for complaints or queries
Company industry:
Airlines
Job role:
Customer Service and Call Center

Customer care representative

March 2023 - November 2024

tasc

Dubai, United Arab Emirates

March 2023 - November 2024

- Handeling outbound calls to customers, listening to customers needs or issues and providing helpful solutions to their problems

- Handeling calls with suppliers, sellers.

- Processing returns, and refunds
Company industry:
Recruitment & Employee Placement Agency
Job role:
Customer Service and Call Center

Human Resources Internship

February 2023 - March 2023

Saudi German Hospital

Ajman, United Arab Emirates

February 2023 - March 2023

- managing every aspect of the employment process, including orientation and training new staff members
- Managing employee files, checking important documents
- assisting employees with requests such as salary certificates
-learning payroll system
Company industry:
Medical Hospital
Job role:
Human Resources and Recruitment

Central Cash Office & Customer Service Supervisor

July 2019 - August 2022

Majid Al futtaim

Sharjah, United Arab Emirates

July 2019 - August 2022

Managed the daily operations in the Central cash Office by balancing the total cash in the safe

•Computing and recording total transactions on a daily basis & recording data
•Handling repair units & dealing with service centers for the customer service & aftersales department
•Worked flexible hours; Evening, weekend, and holiday shifts.
•Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

•Managed a team of more than 30 employees
•Worked closely with three general managers
•Used critical thinking to break down problems, evaluate solutions and make decisions.


Majid Al Futtaim, UAE.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Cashier

March 2017 - July 2019

Majid Al Futtaim

Ajman, United Arab Emirates

March 2017 - July 2019

-Scan items
-accept payments in different methods ( Cash, Card, Vouchers)
-greet customers & provide good customer service & answer any quiries if needed
Company industry:
Retail & Wholesale
Job role:
Sales

Education

City University Ajman

June 2023

June 2023

Bachelor's degree, Human Resource Management

United Arab Emirates

City University of Ajman (CUA)

June 2023

June 2023

Bachelor's degree, Human resource management

United Arab Emirates

Skills

Customer Service
Expert
Customer Service
Expert
Time Management
Expert
Time Management
Expert
Team Management
Expert
Team Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Customer Care
Expert
Customer Care
Expert
CASHIER
Intermediate
CASHIER
Intermediate
COMMUNICATION SKILLS
Intermediate
COMMUNICATION SKILLS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT OUTLOOK
Intermediate
MICROSOFT OUTLOOK
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
POLICY ANALYSIS
Beginner
POLICY ANALYSIS
Beginner
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
teamwork
Intermediate
teamwork
Intermediate
office management
Intermediate
office management
Intermediate
office administration
Intermediate
office administration
Intermediate
Cashiering
Expert
Cashiering
Expert
Administration
Intermediate
Administration
Intermediate
Management
Intermediate
Management
Intermediate
BILLING
Intermediate
BILLING
Intermediate
CASH ACCOUNTABILITY
Intermediate
CASH ACCOUNTABILITY
Intermediate
CREATIVE THINKING
Intermediate
CREATIVE THINKING
Intermediate
INVOICING
Intermediate
INVOICING
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PETTY CASH
Intermediate
PETTY CASH
Intermediate
SALES
Intermediate
SALES
Intermediate
STRESS MANAGEMENT
Intermediate
STRESS MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
First aid
Al Salama Fire Safety Training L.L.C
Apr 2026
Show credentials
MS Office
Nov 2016
Show credentials
Training
First aid
Apr 2026
Show credentials
Customer Service Training
Majid Al Futtaim
Feb 2018
Show credentials

Hobbies and interests

Swimming
Pilates