Alyza Ngodcho

• Greeted visitors and assisted clients with inquiries, directing them to the appropriate team member or department.
• Managed incoming calls and scheduled meetings and appointments using Outlook or Google Calendar.
• Organized and tracked 500+ confidential documents monthly.
• Monitored office databases, administrative tasks and deadlines to support daily operations.
• Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.

• Provided administrative support, including document preparation, data entry, and records management.
• Processed payroll and petty cash reimbursements accurately and on time.
• Routed official documents to internal departments and government units for timely processing.
• Maintained filing systems and scanned records to create organized digital files.
• Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
• Maintains client and staff confidentiality.

• Answered phone inquiries and assisted guests, ensuring all requests were documented and coordinated.
• Managed online bookings via Booking.com, Agoda, and Expedia.
• Processed guest check-in and check-out procedures while delivering professional customer service.
• Updated front desk reports and hotel occupancy information in the Occupancy Plus system.
• Check emails daily, ensuring queries are respond in a timely manner.
• Follows the duty schedule as assigned by the team leader/manager which includes different shift timings as per the need of the department