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Alzahraa Alhayiki, Computer Engineer (IT & Systems Support)

Alzahraa Alhayiki

Computer Engineer (IT & Systems Support)·Al Dhow Engie Solutions,

Saudi Arabia

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 1 years, 6 months

Computer Engineer (IT & Systems Support)

January 2026 - Present

Al Dhow Engie Solutions,

Khobar, Saudi Arabia

January 2026 - Present

• Provide day-to-day technical support for core business applications (SAP, SAP Business One, Purchase
Request System, MystroX), resolving user-reported issues and minimizing disruption to operations.
• Troubleshoot enterprise system incidents end-to-end, coordinating with internal departments to restore
service quickly and prevent recurrence.
• Install, configure, and prepare laptops and desktops for new and existing end users, ensuring devices
are secure and ready on day one.
• Maintain structured documentation of incidents, resolutions, and support activity, contributing to a
searchable knowledge base and faster future troubleshooting.
• Support IT service-quality initiatives by identifying recurring issues and proposing process
improvements.
Company industry:
Facilities & Property Management
Job role:
Information Technology

Cybersecurity Initiative Trainee

December 2024 - March 2025

Aja Space Community Initiative,

Eastern Province, Saudi Arabia •Remote

December 2024 - March 2025

• Completed a hands-on cybersecurity track covering core information security concepts, threat
awareness, and protective best practices.
• Applied foundational security principles to practical scenarios, strengthening analytical and risk
assessment skills.
Company industry:
Cyber & Network Security

IT On-Site Support Trainee

January 2024 - August 2024

SABIC,

Jubail, Saudi Arabia

January 2024 - August 2024

• Delivered daily on-site IT support across multiple critical departments in a large industrial
environment, keeping business operations running without interruption.
• Diagnosed and resolved hardware, software, and network issues, reducing downtime and improving
overall service reliability.
• Prepared, imaged, and deployed laptops end-to-end — OS installation, corporate security setup, and
user-ready configuration.
• Responded rapidly to user support requests, maintaining high satisfaction and uninterrupted workflow
for end users.
• Documented incidents and technical actions consistently to support IT audits and continuous
improvement.
Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Support Services

Education

Yanbu Industrial College

January 2024

January 2024

Bachelor's degree, Computer Engineering

Saudi Arabia

Skills

Maintenance

Expert

SAP Netweaver

Expert

Remote Support

Expert

Networks

Expert

IT

Expert

IT support

Expert

SAP NetWeaver

Intermediate

Excel

Intermediate

صيانة الاجهزة

Beginner

SAP Netwaver

Intermediate

troubleshooting

Intermediate

COMPUTER ENGINEERING

Intermediate

IT SERVICE MANAGEMENT

Intermediate

SAP APPLICATIONS

Intermediate

WORKFLOW AUTOMATION

Intermediate

CYBER SECURITY

Intermediate

ELECTRICAL DIAGNOSTICS AND REPAIRS

Intermediate

ENTERPRISE APPLICATION SOFTWARE

Intermediate

NETWORK ADMINISTRATION

Intermediate

SAP BUSINESS ONE

Intermediate

TECHNICAL SUPPORT

Intermediate

SAP

Intermediate

ANALYTICAL THINKING

Intermediate

BUSINESS OPERATIONS

Intermediate

COMMUNICATIONS

Intermediate

COMPUTER SYSTEMS

Intermediate

CONFIGURATORS

Intermediate

CONFLICT RESOLUTION

Intermediate

INFORMATION TECHNOLOGY

Intermediate

INTERNAL AUDITING

Intermediate

OPERATIONS

Intermediate

SYSTEM ADMINISTRATION

Intermediate

SAB B1

Beginner

SAB

Beginner

Languages

Arabic

Native Speaker

English

Expert

Memberships

Saudi Council of Engineering

computer engineering

December 2024

Training and Certifications

Certifications
Sajiya Training Program
Professional Accreditation
Sajiya Training Program
Professional Accreditation
Training Program
Professional Accreditation
Training Program
Professional Accreditation
إتمام برنامج التدريب التعاوني
Jul 2024
اعتماد مهني
Dec 2024
Training
ريادة الاعمال والابتكار
منشآت
Feb 2023
CCNA
معهد الخبراء للتدريب
Sep 2023

Hobbies and interests

التصوير وعمل محتوى
تعلم الاشياء الجديدة