AMIR NABEEL KAMMANA UMMER

- Working for the client Ooredoo Qatar by assisting customers in social media through Livechat
Whatsapp.
> Handling customer complaints and inquiries in a courteous and efficient manner
> Developing strong customer relationships and loyalty through effective communication
> Maintaining knowledge of company products to provide helpful and accurate resolution

Worked for the client Facebook by reviewing Facebook and Instagram Hacked Accounts of
customers of NA, LATAM, EMEA, and APAC countries.
Responsibilities:
- Provide resolutions to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent service for the customers