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Amal Abdulbary, Marketing executive

Amal Abdulbary

Marketing executive·LSH Holding

Kuwait

Bachelor's degree, Engineering

Work experience

Total years of experience: 14 years, 1 months

Marketing executive

March 2016 - Present

LSH Holding

Al Kuwait, Kuwait

March 2016 - Present

LSH Holding-Marketing officer:
• Contribute in the implementation of marketing strategies
• Organize and attend marketing activities or events to raise brand awareness
• Plan advertising and promotional campaigns for products or services on a variety of media .
• Liaise with stakeholders and vendors to promote success of activities and enhance the company’s presence
• Prepare content for the publication of marketing material and oversee distribution
• Conduct market research to identify opportunities for promotion and growth
• Collaborate with managers in preparing budgets and monitoring expenses
• Conduct market research and analysis to evaluate trends, brand awareness and competition ventures
• Managing and implementing marketing activities for international brands :Al Rifai Franklin & Marshall, Destination Maternity, Lillywhites, Sports Direct, Sportsbox & Clas Ohlson across UAE, KSA & Kuwait
• Managing Marketing Budget
• Ensure al marketing elements of campaign are delivered to the correct standard and agreed timing (SMS, Sale, Online Campaigns)
• Handling Social Media Pages, answer customer queries and complaints within a certain SLA
• Prepare Promotion License for all brands
• Create PO for all marketing jobs
• Track competitors and keep up to date of market changes and strategies of other competitors

Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Customer Service Supervisor

November 2013 - Present

LSH Holding -Humaizi Groups

Kuwait

November 2013 - Present

• To manage day to day customer Service activities and tasks within the Gulf Region, in order to meet Al Rifai, Elite & Multitrend’s short and long term objectives of understanding and delivering customer needs. • Handling customers feedbacks and complaints; following up to ensure resolution and client satisfaction. • Interacts with the sales staff for suggestions/complaints and taking action to resolve or implement them. • Implement and manage rewarding system for the staff. • Manage the Mystery Shopping Program - For Kuwait, UAE, KSA and Qatar. • Hunt for the right quality of mystery shoppers and conduct interviews with each one. • Follow up with Mystery Shoppers on regular basis and discuss their evaluations. • Assist in the Report Mystery shopping findings in weekly, monthly and quarterly reports for Kuwait, UAE, KSA and Qatar. • Manage weekly/monthly prizes for the staff and supporting the rewards process (e.g. organizing ceremonies, trophies, gifts). • Manage the Rewards & Motivation programs. • Quarterly rewards based on the mystery shopping results for the four regions. • Assist in the Team building events.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Teacher

August 2012 - June 2013

 Canadian Bilingual School

Kuwait

August 2012 - June 2013

• plan a program that helps each student achieve learning objectives and curriculum goals
• prepare lesson materials and resources
• select and use instructional methods and materials appropriate to the students and learning activities
• utilize games, music, books, art, technology and other resources to teach basic skills and foster student development
• adapt standard teaching methods to meet different student needs and interests
• create a positive and appropriate classroom environment that is conducive to learning
• Develop and implement a suitable classroom management system.
• instruct children on personal hygiene practices and self-care
• encourage cooperative social behaviour through games and activities
• observe, evaluate and record children's social and academic progress
• provide constructive feedback to parents, guardians and administration
• prepare and distribute written reports
• ensure equipment and facilities are clean and safe
• uphold the school code of conduct and all school policies, rules and procedures in a supportive and positive manner

Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

Administration Assistant

April 2011 - October 2011

wireless mobile data company

Al Kuwait, Kuwait

April 2011 - October 2011

Organize and provide documents, reports and information to department and external clients in an useful and well-organized manner
• Create and maintain active files
• Schedule travel, coordinate with travel agency to obtain the best possible trip and prepare travel expense reports accordingly
• Plan meetings and conference calls and arrange and manage meetings
• Initiate purchase requisitions
• Maintain files and folders
• Maintain weekly schedules for employees
• Handle and screen telephone calls, routine mail and reallocate as required
• Process client orders, invoices and payments
• Create and maintain database records

Company industry:
Internet & E-commerce
Job role:
Information Technology

Education

Canadian Internation College

June 2010

June 2010

Bachelor's degree, Engineering

Egypt

Graduation Project: MIMO (Multiple Input Multiple Output antenna for 4G communication systems. Graduation Project Grade: A-
View attachment

New English School

August 2005

August 2005

High school or equivalent, IGCSE

Kuwait

Skills

Handling Complaints
Expert
Handling Complaints
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Languages

English
Expert
Arabic
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