Amal Boubakri

» Complete management of operations: team supervision, activity monitoring, and
performance
tracing
+ Development and retention of a client portfolio (individuals and professionals).
+ Needs assessment and proposal of personalized insurance solutions (health, Ife, auto,
homeetc).
+ Negotiation and management of relationships with partner insurance companies.
» Administrative follow-up, regulatory monitoring, and compliance (ORIAS/ACPR).
+ Support for cients in managing and tracking claims.
+ Coordination with external partners to optimize offers and services.

» Sold life, disability, and hospitalization insurance over the phone.
» Conducted needs assessments and delivered persuasive sales pitches
» Addressed objections and finalized sales in ine with regulations
» Managed administrative follow-up of signed contracts:
» Metindividual sales targets and supported team performance.
+ Managed daily operations, ec team performance efforts
+ Expanded cient base and ensured customer oyaly.
+ Offered tailored insurance solutions after analyzing cient nee
» Maintained partnerships and ensured compliance with industry standards.
Oversaw claims support and service coordination

+ Led a team of cal center agents targeting French-speaking markets (France,
Switzerland Belgium, Canada).
» Monitored individual and team performance metrics (cals, sales, quality, conversion
rates).
» Provided coaching, training, and daily motivation to achieve targets.
» Managed schedules, produced activity reports, and relayed KPls to upper management.
» Assessed call quality and implemented improvement plans.
» Handled difficult or conflictual situations (cients or agents).

» Sold insurance plans via phone.
» Tailored sales approaches to customer profiles.
» Delivered clear presentations of benefit, terms, and pricing.
+ Handled objections and completed sales in compliance with legal standards.
» Supported customers through contract finalization.
» Achieved sales objectives.

+ Handled inbound and outbound calls for Canadian, Swiss, French, and Belgian clients.
+ Responded to inquiries and promoted services.
+ Followed communication scripts to maintain service quali.
+ Entered lint information accurately into databases.
+ Maintained customer satisfaction through professional and courteous service.
+ Met quantiative and qualitative goal.