Business Analyst
Intertec Systems
Total years of experience :8 years, 0 Months
Evaluate, analyze, and communicate systems requirements on a
continuing basis.
Assisted in system change process from requirements through
implementation, provided user and operational support of application to
business users.
Collaborated with the Product Owner and other stakeholders to gather
requirements, prioritize features, and document user stories for a new
product development effort.
Conducted frequent demos of completed work in order to solicit
feedback from stakeholders .
Supported business and operations participation & cooperation during
system deployment project and provide support post implementation
for users.
Reviewed and updated project processes to adhere to corporate and
Customer requirement.
Facilitated meetings with client and internal team.
Generated and maintained requirements specifications according to
standard templates, using natural language simply, clearly,
unambiguously, and concisely.
Collaborated with business users and Information Systems group to
implement and test applications.
Worked in a team focused environment to perform known fixes for
technical issues, as well as develop solutions for less frequent issues
when applicable.
Performed quality assurance, system integration and user acceptance testing.
Provided support during implementation of projects through training
sessions for users on new systems and processes as well as
post-implementation support when needed.
Supporting many of our popular products, from iPhones to iPads to
MacBooks to desktop Macs.
Providing troubleshooting steps and technical solutions when needed.
Managing call flow and responding to technical support needs of
customers.
Consistently reviewing technical documentation and procedures.
Identifying and solving technical issues with a variety of diagnostic
tools.
Defining, documenting, and logging best technical practices.
Resolve product or service problems by clarifying the customer's
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction
or adjustment; following up to ensure resolution
Keep records of customer interactions
Provided front-end website development using WordPress, Hubspot
and other editing software.
Planned website development, converting mockups into usable web
presence with HTML, JavaScript, AJAX and JSON coding.
Oversaw technical issues and troubleshooting requests to resolve user
problems.
Coded websites using HTML, CSS, JavaScript and jQuery languages.
Adhered to SEO best practices while designing sites.
Multi-tasked across multiple functions and roles to meet deadlines and
organizational expectations.
Writing easy-to-understand user interface text, online help and
developer guides
Writing well designed, testable, efficient code by using best software
development practices.
Creating website layout/user interfaces by using standard HTML/CSS
practices.
Integrating data from various back-end services and databases.