Office Manager
Innovo
Total years of experience :12 years, 9 Months
Achievements and responsibilities:
• Responsible for the Company's Travel Arrangements including accommodation of the international Suppliers and Management
• Corporate Deals With local Hotels and travel agencies.
• Handle all regarding staff Business use Mobile, data lines, Business cards, IDs and desk Allocations.
• Event Arrangements and following up and arrange board meetings.
• Follow up and ensure the accuracy of the employees' assigned tasks given by the CEO.
• Responsible for the Company Procurement, Contact Vendors and Suppliers.
• Directing Office boys, messengers and Admins.
• Review Invoices, Offers and effect Payments within agreed Deadline.
• Responsible for Company Insurance on Assets and Cars.
• Implemented a change of stationery supplier, reducing costs by 20%
• Reorganised the meeting booking process, implementing an online system which all staff can access, leading to reduced diary conflictswithin the team
• Devised and implemented a new filing and indexing system for files, resulting in greater ease of access and a more time-efficient process.
• Helped provide a safer workplace by cataloguing and dispatching health and safety information and posters for the whole company
• Diary management, typing correspondence and documents, creating presentations and creating meeting minutes.
• Responsible for CEO personal payments, Meetings, Travel and Insurance.
• Provide both HR-specific and general administrative support
• Provide direct support to executives by scheduling meetings and appointments, making travel arrangements and processing expense reports.
• Editing documents and presentations, entering and updating employee information into company databases
• Responsible for Employees’ attendance and leaves.
• Responsible for the administrative work of the Facility.
• Responsible for the internal Shipments of the Facility.
• Assisting in updating casual’s payroll and following up their bank accounts status with responsible.
• Answering and handling employee’s inquiries.
• Writing incentive sheet for employees when needed.
• Responsible for AUG Training cards and attendance sheets.
• Responsible for employees pay slips.
Essence of Role:
•Offer superior quality of Service to customers, through handling Walk in customers and over the phone in order to exceed their expectations and to assure their satisfaction.
•Provide Vodafone Egypt customers with all required information related to the company products and services with delighting them with a superior customer service
•Provide customers with all required information related to the company products and services with delighting them with a superior customer service.
•Doing modifications for customer’s policies on system, managing the customer complaints and retain them in an efficient and timely manner to effectively act as a front line interface with customers
Admission Coordinator
RITI (Regional IT institute), Feb. 2012 - till now
Essence of role
• Advice applicants regarding admissions requirements, eligibility for admission, program options and other matters related to their admission to RITI's programs.
• Evaluate and proceed admissions applications of perspective students in accordance with RITI established policies, goals, standards, guidelines, criteria and rules on admissibility of postgraduate students.
• Review unusual circumstances with supervisor as appropriate; submit evaluations and recommendations to program managers regarding admissibility of applicants.
• Keep informed with training program requirements, enrolment restrictions and other issues related to recruiting and admitting students;
• Correspond with prospective students, applicants, RITI alumni, academic advisors, and other seeking information on admissions standards, and training programs.
• Coordinate activities involved in the recruitment and selection of students' applicants representing a targeted constituency for admission to RITI.
• To serve as reader for all applications from constituency group to ensure consistent review of qualifications
• Assist in and conduct training and orientation sessions for new students. Conduct informational meeting and programs to explain policies and procedures.
• Maintain and update admission records and files
• Perform other related duties incidental to the work described herein.
Customer Care Rep Vodafone Egypt, High Segment area Feb. 27, 2011 - Sep., 2011
Essence of Role
• Offer superior quality of Service to Vodafone Egypt customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction.
• Provide Vodafone Egypt customers with all required information related to the company products and services with delighting them with a superior customer service
• Provide customers with superior recommendations and actions, and be a driver for customer's satisfaction and Loyalty.
• Own and manage the customer relationship through managing the customer complaint and retain them in an efficient and timely manner.
• To effectively act as a front line interface with customers, by handling off board activities that require interaction and follow up.
• Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone's business solutions and hardware.
• Implement high quality standards of Customer Service for customers through exceeding all KPI's threshold.
English tour operator
IBIS Travel
Role: • Create, arrange and operate tour and travel programs.
Sep. 1, 2010 - Feb. 20, 2011
• Organize vacation and holidays packages by coordinating and negotiating with airlines, hotels, ground transportation services, tour guides and sightseeing providers.
• Evaluate services rendered on tours and report any problems to tour organizers, and resolve any problems with accommodations itineraries or service.
Bachelor degree of English Literature 2009 Faculty of Arts, Department of English Language and Literature- Cairo University