amal OULDHAMMADA, Program Manager

amal OULDHAMMADA

Program Manager

Al akhawayn University

Location
Morocco - Rabat
Education
Bachelor's degree, English Literature
Experience
26 years, 11 Months

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Work Experience

Total years of experience :26 years, 11 Months

Program Manager at Al akhawayn University
  • Morocco
  • My current job since February 2011

Coordinates institutional accreditation through a project management approach
Coordinates quality in university management through a project management approach
Develops research support services
Implements new ideas into managed projects
Ensures follow up and offers support as appropriate to project members and stakeholders to secure timely production of project deliverables
Develops and administers unit budget including educational and research funding
Coordinates VPAA office staff; contributes to hiring, training, establishing measurable objectives to ensure progress towards goals.
Assesses the past performance of projects and programs undertaken, and produces reports with suggested enhancements.

Project Manager at British Council
  • Morocco - Rabat
  • January 2009 to October 2010

Management and delivery of GPF projects in line with Morocco and NENA regional strategies and delivery plans
Project implementation in conjunction with different sector teams in line with BC planning cycle, to agreed budgets, timelines and outcomes.
Financial management and reporting
All projects monitored and evaluated using appropriate methodologies.
Project achievement and impact communicated internally and externally to target audiences and stakeholders using appropriate media.
Networking to professional contacts in relevant and appropriate sector communities

Corporate Services Officer at British Council
  • Morocco - Rabat
  • October 2003 to April 2009

Monitor corporate clients portfolio,
Build relationships by means of visits and meetings at the British Council, and outside
Negotiate new contracts and enlarge the Corporate Client Portfolio
Deal with company sponsored students liasing with companies tHR and raining departments
Manage contracts and corporate client invoices
Debts management
Work on the marketing plan by means of market surveys, focus groups, questionnaires and mailshots.
monitor corporate client drop-outs, and absenteeism

Managing assistant at SICOT Morocco
  • Morocco - Casablanca
  • August 2002 to September 2003

Manage International Scientific and medical files.
Translation of presentations, correspondence with offices worldwide, organise seminars and conferences
Follow up with all medical societies worldwide and provide them with scientific evidences.
Arrange scientific meetings, seminars and congresses.
Handle the manager’s administrative work and agenda

Chef de projets at Activ Travel
  • Morocco - Casablanca
  • January 2000 to September 2001

Arrange tours and touristic events for Individual American Tourists .
Establish pricing and design innovative itineraries with special events.
Select and recruit guides, and arrange induction and briefing for them.
Controle quality of service from all stakeholders (restaurants, transport, guides ...etc)
Invoicing and checking the suppliers' invoices and prepare their payments

Customer services and sales at Pampa Voyages Maroc
  • Morocco - Marrakech
  • November 1998 to December 1999

Assisting clients at the airport and at the hotels, selling excursions and arranging tours in Morocco.
Organise events, Establish pricing, design itineraries and sightseeing programs and touristic packages .
Assist clients once in land and accompny them during their events
Invoicing and checking the suppliers' invoices and preparing their payments.

Client Service assistant and sales agent at Atlas Voyages Marrakech
  • Morocco
  • April 1996 to September 1998

Assisting Clients at the airport and the hotels, giving them all kinds of information and advice and proposing and selling them excursions.
Arranging Green Fees for golfers and organising visits depending on their Golf program. Assist with Golf Tournaments organization.
Assist congresses, incentives and Seminars participants.
The link between the client and the organisation.

Education

Bachelor's degree, English Literature
  • at Université Kadi Ayyad
  • June 1994

Specialties & Skills

Invoicing
Marketing
Time management
IT skills
Negotiating skills
Full command of English, French and Arabic
Project management experience
Working under pressure
Relationship building
1/ Customer Service Focus
Team working
Working strategically
Financial plannig and Reconciliation

Languages

Arabic
Expert
English
Expert
French
Expert
Spanish
Beginner