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Amal T Jacob, Operations Analyst – Order to Cash Accounts Receivable

Amal T Jacob

Operations Analyst – Order to Cash Accounts Receivable·Accenture

United Arab Emirates

Higher diploma, Global Hospitality Management

Work experience

Total years of experience: 8 years, 8 months

Operations Analyst – Order to Cash Accounts Receivable

July 2020 - Present

Accenture

Noida, India

July 2020 - Present

Managed daily sales accounts for South American client Stanley Black & Decker, applying cash and preparing financial reports.
Led O2C processes including cash applications, reconciliations, and payment corrections in SAP.
Served as Subject Matter Expert (SME), mentoring team members and enhancing process knowledge.
Investigated unapplied cash, collaborating with customers and collectors to ensure accurate allocations.
Prepared SLA reports and consolidated daily metrics for senior leadership, improving decision-making.

Company industry:
IT Services
Job role:
Information Technology

Production Associate

August 2024 - June 2025

Magna

Kitchener, Canada

August 2024 - June 2025

Coordinated the end-to-end shipping process for painted finished products, ensuring on-time dispatch.
Maintained accurate production records, tracking raw materials and outputs to support audits and reporting.
Monitored inventory levels, ensuring optimal stock availability and reducing downtime.
Collaborated with cross-functional teams to troubleshoot issues, minimizing delays and enhancing productivity.
Implemented lean practices to improve workflow efficiency and reduce waste in daily operations.

Company industry:
IT Services

Warehouse Associate

June 2022 - March 2024

Fastenal

Kitchener, Canada

June 2022 - March 2024

Managed accurate stock records and performed sorting of diverse products for efficient processing.
Collaborated with warehouse teams to streamline shipment processes, improving turnaround time.
Assisted in implementing new warehousing techniques, enhancing efficiency and productivity.
Supported inbound and outbound logistics operations, ensuring smooth coordination with carriers.
Conducted regular cycle counts and inventory checks to prevent discrepancies.

Company industry:
Industrial Production

Financial Services Associate

April 2018 - December 2019

EXL Services Pvt Ltd

Cochin, India

April 2018 - December 2019

Prepared and reviewed daily financial reports, ensuring accuracy and timeliness.
Optimized order-to-cash workflows, improving efficiency and reducing errors.
Supported client communication, handling queries and providing financial data insights.
Utilized advanced Microsoft Office tools for financial reporting and data analysis.
Collaborated with team members to achieve SLA targets and maintain compliance.

Company industry:
IT Services

Junior Accountant

April 2017 - April 2018

Shantigram Vidhya Nikethan School

Delhi, India

April 2017 - April 2018

Maintained accurate ledgers and budgets, supporting annual audit requirements.
Performed bookkeeping for the school store, preparing daily financial summaries.
Assisted in expense monitoring and cash handling to ensure accountability.
Supported the finance team in preparing reports for school management.
Contributed to streamlining reporting formats, improving clarity and usability.

Company industry:
Primary, Prep, & Secondary School

Education

Conestoga College

August 2023

August 2023

Higher diploma, Global Hospitality Management

Canada

Conestoga College

December 2022

December 2022

Higher diploma, Global Business Management

Canada

Mahatma Gandhi University (kottayam)

January 2017

January 2017

Master's degree, Human resource and Marketing

India

Mahatma Gandhi University (kottayam)

March 2015

March 2015

Bachelor's degree, B.com with Computer Application

India

Skills

ACCOUNTS RECEIVABLE
Intermediate
ACCOUNTS RECEIVABLE
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CASH APPLICATION
Intermediate
CASH APPLICATION
Intermediate
CURRENCY EXCHANGE
Intermediate
CURRENCY EXCHANGE
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
MANUFACTURING OPERATIONS
Intermediate
MANUFACTURING OPERATIONS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
RECONCILIATION
Intermediate
RECONCILIATION
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate

Languages

English
Expert
Malayalam
Native Speaker
Hindi
Intermediate