Category Contract Manager Procurement
Etihad Airways
Total years of experience :15 years, 2 Months
This role involves overseeing the entire contract lifecycle and a diverse range of category contracts, developing strategic procurement initiatives, and consistently delivering cost savings. I am committed to fostering supplier relationships, understanding and aligning with business objectives, and demonstrating leadership potential. Key Contributions
• Successfully managed a wide spectrum of category contracts, including IT, Uniforms, Lounges, Catering, Cargo, Midfield, Marketing, Engineering, Corporate Strategy, Fuel, security and Ground Handling
• Conducted regular contract reviews to identify areas for improvement, leading to enhanced contract terms and conditions.
• Developed and implemented contract templates, standardizing agreements and improving efficiency in the contracting process.
• Negotiate contract execution and renewal, ensuring compliance with organizational policies and legal requirements.
• Conduct risk assessments and develop mitigation strategies to protect the organizations interests, resulting in improved risk management practices.
• Spearheaded the development of comprehensive procurement strategies aligned with the companys objectives.
• Established and led a high-performing procurement team to implement strategic initiatives, provide contract-related guidance, and facilitate communication between departments.
• Managed the sourcing tenders and procurement, contract budget efficiently and optimized resource allocation.
• Conducted commercial evaluations to identify opportunities for cost savings and process improvements.
• Established and maintained productive and strategic relationships with key suppliers to ensure a supply chain.
Successfully managed a wide spectrum of category contracts, including IT,
Uniforms, Lounges, Catering, Cargo, Midfield, Marketing, Engineering, Corporate
Strategy, Fuel, security and Ground Handling
• Conducted regular contract reviews to identify areas for improvement, leading to
enhanced contract terms and conditions.
• Developed and implemented contract templates, standardizing agreements and
improving efficiency in the contracting process.
• Negotiate contract execution and renewal, ensuring compliance with
organizational policies and legal requirements.
• Conduct risk assessments and develop mitigation strategies to protect the
organization's interests, resulting in improved risk management practices.
• Spearheaded the development of comprehensive procurement strategies aligned
with the company's objectives.
• Established and led a high-performing procurement team to implement strategic
initiatives, provide contract-related guidance, and facilitate communication
between departments.
• Managed the sourcing tenders and procurement, contract budget efficiently and
optimized resource allocation.
• Conducted commercial evaluations to identify opportunities for cost savings and
process improvements.
• Established and maintained productive and strategic relationships with key
suppliers to ensure a supply chain.
This role involves overseeing the daily operations of a catering service, managing international orders and relationships with suppliers, driving continuous improvement, and maintaining control over all aspects of the catering business to deliver exceptional service and results. Key Contributions
• Oversee the entire daily catering operation, ensuring all tasks are carried out efficiently and effectively.
• Coordinate with kitchen staff, servers, and other catering personnel to ensure smooth execution of events and deliveries effectively.
• Monitor and Ensure Efficient Ordering Processes for Overseas Stations by collaborating with overseas stations to streamline the ordering process
• Establish a system for tracking and managing orders, ensuring they are delivered on time and to the right location.
• Effectively Manage Supplier Relationships and Requirements by Identifying and evaluating potential suppliers for catering materials, equipment, and ingredients
• Negotiate contracts, terms, and pricing with suppliers to ensure favorable agreements.
• Regularly review supplier performance, including quality, reliability, and cost effectiveness
• Proactively Identify and Implement Continuous Improvement Initiatives in Catering Operations by conduct regular assessments of catering processes and identify
.
• Oversee the entire daily catering operation, ensuring all tasks are carried out
efficiently and effectively.
• Coordinate with kitchen staff, servers, and other catering personnel to ensure
smooth execution of events and deliveries effectively.
• Monitor and Ensure Efficient Ordering Processes for Overseas Stations by
collaborating with overseas stations to streamline the ordering process
• Establish a system for tracking and managing orders, ensuring they are delivered
on time and to the right location.
• Effectively Manage Supplier Relationships and Requirements by Identifying and
evaluating potential suppliers for catering materials, equipment, and ingredients
• Negotiate contracts, terms, and pricing with suppliers to ensure favorable
agreements.
• Regularly review supplier performance, including quality, reliability, and costeffectiveness
• Proactively Identify and Implement Continuous Improvement Initiatives in Catering
Operations by conduct regular assessments of catering processes and identify
areas for improvement.
• Ensure compliance with health and safety regulations and food handling
guidelines.
• Conduct regular audits and inspections to verify that all aspects of catering
operations meet regulatory standards.
• Establish an organized system for receiving and managing communications,
including emails, phone calls, and written correspondence.
• Maintain confidentiality and discretion when handling sensitive information or
inquiries.
The key responsibilities of a Customer Service Supervisor at Al Mashreq Bank in a clear and concise manner are to emphasizing the importance of customer service excellence, compliance, and continuous improvement. Key Contributions
• To provide effective leadership to the customer support team, ensuring exceptional service delivery
• Foster a customer-centric culture within the team and promote a positive customer service experience.
• Collect, analyze, and leverage customer feedback to drive improvements in service quality.
• Utilize customer insights to enhance processes and exceed customer expectations.
• Maintain strict adherence to regulatory requirements and internal policies.
• Implement quality assurance measures to ensure consistent and compliant customer interactions.
• Identify training needs within the team and develop training programs to enhance skills and knowledge.
• Set clear performance expectations and goals for the customer support team and monitor performance metrics Actively participate in process improvement initiatives to enhance efficiency and effectiveness.
• Foster open communication channels within the team and across departments
• Establish and monitor customer satisfaction goals, striving for continuous improvement.
• Implement strategies to enhance overall customer satisfaction and loyalty.
• Leverage technology tools and solutions to optimize customer support processes.
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