amal buzebar, Category Contract Manager Procurement

amal buzebar

Category Contract Manager Procurement

Etihad Airways

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Master, MBA
Expérience
15 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :15 years, 2 Mois

Category Contract Manager Procurement à Etihad Airways
  • Émirats Arabes Unis - Abu Dhabi
  • décembre 2014 à octobre 2023

This role involves overseeing the entire contract lifecycle and a diverse range of category contracts, developing strategic procurement initiatives, and consistently delivering cost savings. I am committed to fostering supplier relationships, understanding and aligning with business objectives, and demonstrating leadership potential. Key Contributions
• Successfully managed a wide spectrum of category contracts, including IT, Uniforms, Lounges, Catering, Cargo, Midfield, Marketing, Engineering, Corporate Strategy, Fuel, security and Ground Handling
• Conducted regular contract reviews to identify areas for improvement, leading to enhanced contract terms and conditions.
• Developed and implemented contract templates, standardizing agreements and improving efficiency in the contracting process.
• Negotiate contract execution and renewal, ensuring compliance with organizational policies and legal requirements.
• Conduct risk assessments and develop mitigation strategies to protect the organizations interests, resulting in improved risk management practices.
• Spearheaded the development of comprehensive procurement strategies aligned with the companys objectives.
• Established and led a high-performing procurement team to implement strategic initiatives, provide contract-related guidance, and facilitate communication between departments.
• Managed the sourcing tenders and procurement, contract budget efficiently and optimized resource allocation.
• Conducted commercial evaluations to identify opportunities for cost savings and process improvements.
• Established and maintained productive and strategic relationships with key suppliers to ensure a supply chain.

Category Contract Manager Procurement à الاتحاد للطيران
  • Émirats Arabes Unis - Abu Dhabi
  • décembre 2014 à octobre 2023

Successfully managed a wide spectrum of category contracts, including IT,
Uniforms, Lounges, Catering, Cargo, Midfield, Marketing, Engineering, Corporate
Strategy, Fuel, security and Ground Handling
• Conducted regular contract reviews to identify areas for improvement, leading to
enhanced contract terms and conditions.
• Developed and implemented contract templates, standardizing agreements and
improving efficiency in the contracting process.
• Negotiate contract execution and renewal, ensuring compliance with
organizational policies and legal requirements.
• Conduct risk assessments and develop mitigation strategies to protect the
organization's interests, resulting in improved risk management practices.
• Spearheaded the development of comprehensive procurement strategies aligned
with the company's objectives.
• Established and led a high-performing procurement team to implement strategic
initiatives, provide contract-related guidance, and facilitate communication
between departments.
• Managed the sourcing tenders and procurement, contract budget efficiently and
optimized resource allocation.
• Conducted commercial evaluations to identify opportunities for cost savings and
process improvements.
• Established and maintained productive and strategic relationships with key
suppliers to ensure a supply chain.

Catering Supervisor, Delivery à Emirates Group Service
  • Émirats Arabes Unis - Dubaï
  • janvier 2012 à novembre 2014

This role involves overseeing the daily operations of a catering service, managing international orders and relationships with suppliers, driving continuous improvement, and maintaining control over all aspects of the catering business to deliver exceptional service and results. Key Contributions
• Oversee the entire daily catering operation, ensuring all tasks are carried out efficiently and effectively.
• Coordinate with kitchen staff, servers, and other catering personnel to ensure smooth execution of events and deliveries effectively.
• Monitor and Ensure Efficient Ordering Processes for Overseas Stations by collaborating with overseas stations to streamline the ordering process
• Establish a system for tracking and managing orders, ensuring they are delivered on time and to the right location.
• Effectively Manage Supplier Relationships and Requirements by Identifying and evaluating potential suppliers for catering materials, equipment, and ingredients
• Negotiate contracts, terms, and pricing with suppliers to ensure favorable agreements.
• Regularly review supplier performance, including quality, reliability, and cost effectiveness
• Proactively Identify and Implement Continuous Improvement Initiatives in Catering Operations by conduct regular assessments of catering processes and identify
.

Catering Supervisor à طيران الإمارات
  • Émirats Arabes Unis - Dubaï
  • janvier 2012 à novembre 2014

• Oversee the entire daily catering operation, ensuring all tasks are carried out
efficiently and effectively.
• Coordinate with kitchen staff, servers, and other catering personnel to ensure
smooth execution of events and deliveries effectively.
• Monitor and Ensure Efficient Ordering Processes for Overseas Stations by
collaborating with overseas stations to streamline the ordering process
• Establish a system for tracking and managing orders, ensuring they are delivered
on time and to the right location.
• Effectively Manage Supplier Relationships and Requirements by Identifying and
evaluating potential suppliers for catering materials, equipment, and ingredients
• Negotiate contracts, terms, and pricing with suppliers to ensure favorable
agreements.
• Regularly review supplier performance, including quality, reliability, and costeffectiveness
• Proactively Identify and Implement Continuous Improvement Initiatives in Catering
Operations by conduct regular assessments of catering processes and identify
areas for improvement.
• Ensure compliance with health and safety regulations and food handling
guidelines.
• Conduct regular audits and inspections to verify that all aspects of catering
operations meet regulatory standards.
• Establish an organized system for receiving and managing communications,
including emails, phone calls, and written correspondence.
• Maintain confidentiality and discretion when handling sensitive information or
inquiries.

Customer Service Supervisor à Al Mashreq Bank
  • Émirats Arabes Unis - Dubaï
  • septembre 2008 à décembre 2011

The key responsibilities of a Customer Service Supervisor at Al Mashreq Bank in a clear and concise manner are to emphasizing the importance of customer service excellence, compliance, and continuous improvement. Key Contributions
• To provide effective leadership to the customer support team, ensuring exceptional service delivery
• Foster a customer-centric culture within the team and promote a positive customer service experience.
• Collect, analyze, and leverage customer feedback to drive improvements in service quality.
• Utilize customer insights to enhance processes and exceed customer expectations.
• Maintain strict adherence to regulatory requirements and internal policies.
• Implement quality assurance measures to ensure consistent and compliant customer interactions.
• Identify training needs within the team and develop training programs to enhance skills and knowledge.
• Set clear performance expectations and goals for the customer support team and monitor performance metrics Actively participate in process improvement initiatives to enhance efficiency and effectiveness.
• Foster open communication channels within the team and across departments
• Establish and monitor customer satisfaction goals, striving for continuous improvement.
• Implement strategies to enhance overall customer satisfaction and loyalty.
• Leverage technology tools and solutions to optimize customer support processes.

Éducation

Master, MBA
  • à Canadian University Dubai
  • mars 2024
Baccalauréat, BUSINESS ADMINISTRATION
  • à EMIRATES COLLEGE
  • janvier 2024

IN

Master, Master of Business Administration:
  • à Canadian University
  • mars 2016
Baccalauréat, Bachelor of Business Management:
  • à Emirates College of Technology
  • août 2014

Specialties & Skills

Negotiation
Contracts
Vendor Management
Customer Service
Administration
SOURCING
MANAGEMENT
MITIGATION
CONTRACT REVIEWS
PROCESS IMPROVEMENTS
TEMPLATES
RISK MANAGEMENT
SUPPLY CHAIN
BALANCE
CALL CENTER
CONTRACT MANAGEMENT
CUSTOMER SATISFACTION
DATA ENTRY
DECISION MAKING
DELIVERY
PERFORMANCE MANAGEMENT

Langues

Arabe
Langue Maternelle
Anglais
Expert

Formation et Diplômes

Diploma in Supply Chain Management (Certificat)
Date de la formation:
June 2023
Diploma in Project Management (Certificat)
Date de la formation:
June 2022
Security Management (Certificat)
Date de la formation:
June 2022