AMANDA PEIRIS

Handled daily customer interactions across multiple channels (Email, WhatsApp, etc) responding to
inquiries and resolving issues efficiently
Built and maintained strong client relationships by providing professional, timely, and solution-oriented
support
Assisted clients throughout the service process, ensuring a smooth and positive customer experience
Followed up with customers to ensure satisfaction and maintain long-term relationships
Coordinated with internal teams to resolve customer concerns and ensure seamless service delivery
Maintained accurate customer records and updated CRM systems as needed
Supported the creation of company marketing materials and customer communications

Managed client communications and prepared tailored proposals based on customer requirements
Maintained CRM records, sales reporting, and customer follow-ups
An achievement of 147.31% against target and zero bad debts within my own client base.
Built strong customer relationships through effective communication and coordination

Coordinated between clients, carriers, and internal departments to ensure smooth operations
Managed multiple customer accounts while maintaining service quality and communication efficiency
Handled issue resolution and operational coordination in fast-paced environments
Used CRM systems for shipment tracking, documentation, and reporting support
Maintained strong client relationships through proactive coordination and customer support