Amani Bani nser

Information Sharing and CFM Handling Process:
 Designed and disseminated awareness materials for Community Feedback Mechanism (CFM); conducted regular training on CoC, CFM, and CHS for DRC staff and partners.
 Supervised daily CFM operations, ensuring timely data entry and appropriate referrals for sensitive feedback.
 Develop a monthly CFM Power BI report and ensure it is shared with relevant staff.
 Provide narrative updates on AAP activities in contribution to donors and other internal reports.
 In collaboration with the Area Managers and accountability focal points in the field, closely monitor AAP materials stocks and expenditure on accountability budget lines.
 Collaborated in developing budget forecasts (BFU) and updating Accountability SOPs, contributing to proposal development and donor reporting.
 Ensure that relevant accountability SOPs are up-to-date, translated into Arabic, and shared with all relevant DRC staff.
 Support the CHS self-assessment and contribute to the preparation of the resulting accountability improvement plan (AIP).
Acting as Safeguarding and CoC Focal Point to implement the following:
Conduct CoC and PSEAH awareness activities.
 Advise staff and other stakeholders on DRC’s CoCRM.
 Overseeing awareness activities and supporting investigations using DRC’s Survivor-Centered Approach.
 Registers the Reporting Suspected Mechanisms (RSMs) in the CoC online tracking tool Database.
Capacity Building:
 Enhanced CFM accessibility through training and capacity building for DRC staff, partners, suppliers, and beneficiaries.
 Conduct regular visits to the DRC and partners’ operation areas and ensure relevant program staff are refreshed on accountability principles by organizing CFM sessions as needed.
External and Internal Coordination:
 Attend the PSEA working group meetings when requested.
 Represent the MEAL department in project kick-off, review, closeout, and learning events.
 Participate in DRC’s Regional AAP Working Group.
 Participate in UNHCR Hotline Focal Point Working Group.
 Represent DRC in PSEAH inter-agency networks.

- Data collector with meal department .
- Data collection with using kobo tools.
- Do interviews and focus discussion with beneficiaries.
- Collecting and entering beneficiaries’ data from source documents within time limits.
- Maintaining accurate records of beneficiaries’ information.
- Collect, enter, and analyze data on monthly basis, depending on project requirements, while ensuring data accuracy and reliability
- Provide support in monitoring and evaluating ongoing projects at the field level.
- regular contact with field staff to monitor the collection of data and ensure accuracy and timeliness.
- Collect feedback and complaints of beneficiaries by answering the dedicated hotline.
- Collect feedback and complaints during distribution and any other activities using the dedicated forms.
- Reply to feedbacks and complaints in a timely manner respecting WV Internal Standard Operating Procedure.
- Inform directly the accountability officer in case of sensitive feedback and complain.
- Ensure that beneficiaries are kept fully informed of progress as per as WV Internal Standard Operating Procedure.
- Ensure the confidentiality of complaints data is respected, and this information is not shared with any irrelevant staff members or external person/ organization.
- Ensure to be informed and aware of the projects activities in order to make sure to provide accurate information.
- Support in the verification of beneficiary databases and distribution figures.
- Assist MEAL Officer in data analysis and drafting reports.

- Coordination with the legal consultant of Justice Center to implement awareness sessions
on Jordanian laws.
- Communicating and Coordinating with the head of local CPOs and NGOs to hold legal
awareness sessions, and at sometimes-direct communication with the beneficiaries.
- Building partnerships with local CPOs and NGOs and field.
- Carry out coordination visits with the partners.
- To handle all correspondence related to program activity.
- Integrate refugees and the host community into awareness sessions.
- Implemented awareness session in bullying, e bullying and children’s right.
- Writing reports after each session and implemented weekly and monthly reports
regarding the receipt of work tasks.
- Entering beneficiary data to the data system.
- Support in the verification of beneficiary database.
- Make sure all the needed supporting documents are available at the field level.
- Receive complaints through variety of channels from beneficiaries and provide appropriate
answers.
- Collect feedback and complaints during the project activities using the dedicated forms.
- Responsible of the program logistics in the field.
- Responsible of referrals in the field and their deliver.

- Collecting data from the field.
- Conducting baseline and end line assessments for the targeted group.
- Data entry.
- Documenting focus groups and dialogue sessions.