Abdallah Masalha

, Doha, Qatar
9 years at ministry of education and higher education in Qatar from 2013
-2022
Monitored systems in operation and quickly troubleshot errors.
Configured systems according to prescribed software and hardware
frameworks.
Managed system-wide operating system and software deployments as well
as related software upgrade problems.
Maintained office PCs, networks and mobile devices.
Corrected connectivity faults to restore user access to local networks,
cloud-based storage and public web.
Monitored server room, wireless network and other server infrastructure,
keeping systems running smoothly.
Set up PCs, projectors and microphones for use in video conferencing
rooms.
Established, repaired and optimized networks by installing wiring, cabling
and devices.
Performed troubleshooting and repaired peripheral devices such as
printers, scanners and Type.
Refurbished PC systems and peripherals such as monitors, networking
equipment, printers and more.
Patiently walked individuals through basic troubleshooting tasks.
Imaged and prepared new computers for integration into company
networks and systems.
Performed troubleshooting to correct computer hardware and software
malfunctions.
Completed routine and complex software installations, assisting users of
various levels of computer sophistication in operation of new and existing
software.
Explained technical information in clear terms to promote better
understanding for non-technical users.
Set up and maintained user accounts and client access.
Served as backup for staff members, responding to system failure and
maintenance emergencies.
Recovered critical information from data back ups to restore functionality.
Performed installation, maintenance and repair for complex internal
computer hardware and various software applications.
Oversaw equipment inventory to maintain on-hand availability of
necessary replacement parts and consumable goods.
Decommissioned outdated equipment, referring devices to appropriate
recyclers or disposal personnel.
Tested and installed motherboards, processors and graphics cards on
desktops and laptops for corporate staff.
Recommended new and replacement hardware and software purchases.
Followed detailed operational process and procedures to appropriately
analyze, escalate and assist in remediation of information security
incidents.
Implemented internal quality standards to secure electronic records
integrity.
Executed technology implementation projects with minimal downtimes
and business disruptions.
Assessed system hardware and software and suggested modifications to
reduce lag time and improve overall speed.
Used diagnostic tools to identify hardware failures and replace non-
functional components.
Linked computers to network and peripheral equipment.