Amber Lilliard

➢ Proactively providing extensive diary management to the
Executive Directors across various time zones
➢ Coordinating the Executive Directors communications, including
inbox management, responding to emails, drafting responses and
delegating tasks where necessary, achieving 80% email reduction
➢ Scheduling meetings, determining appointment lengths and
ensuring the Executive Directors are not double-booked, prioritising
urgent appointments and rescheduling when necessary
➢ Arranging global travel, transport and accommodation for up to 6
countries per year; actioning all essential COVID-19 required
testing, documentation and visas
➢ Supporting 6 monthly board meetings for C-suite executives, as
well as the Executive Directors, collating reports and compiling concise minutes and actions after every meeting to move projects and tasks forward
➢ Assisting the Executive Directors with project management for cross-departmental projects, prompting the executives of important tasks and deadlines and overseeing the delivery
➢ Developing and maintaining working relationships with internal and external stakeholders. Commended frequently on my systematic diligence
➢ Compiling annual leave and sickness records in Heath Roster for a team of 20+ people, accomplishing 90% completion rates per month
➢ Raising purchase orders through Oracle, processing invoices and liaising with the procurement team to get new suppliers set up on Oracle

➢ Facilitating full administrative support to 2 regional teams and 180
instructors, engaging daily via telephone, email, letter and face to
face
➢ Onboarding 40+ new instructors across 2 regions, maximising full
training on ordering systems and completing credit checks, DBS
and requesting references
➢ Liaising with hotels in 4 different locations every quarter to ensure
meeting rooms are booked and lunch is arranged in preparation
for Kumon instructor training days
➢ Managing invoices, contracts and expenses to ensure they were
authorised and monitored in accordance with the annual budgets
➢ Attending Health & Safety meetings on behalf of both teams;
taking minutes and actions when required to follow up with the Senior Executives
➢ Collaborating with magazine companies and instructors across
both regions to produce artwork for advertising, including overseeing frequent promotional events
➢ Maintaining a high standard office condition, ordering materials and supervising external stakeholders with any maintenance issues

➢ Cold calling companies to generate new business and income
➢ Sourcing new candidates, whilst identifying and approaching
suitable candidates who may already be in work
➢ Reviewing candidate applications and creating a shortlist of
candidates to brief about specific job roles
➢ Preparing CVs and correspondence to forward to external
stakeholders regarding suitable applicants
➢ Advertising vacancies on 5 social media platforms to attract
candidates and build working relationships

➢ Conducting 10 thorough property searches per week for
commercial and private properties
➢ Liaising with external stakeholders wanting to buy or sell a property, assisting with all aspects of their property searches, including building permission and ground searches
➢ Inputting property search information onto central databases and
creating client files
➢ Simplifying office processes and maintaining a structured
environment to amplify the team’s productivity