Associate Consultant
HCL Technologies
Total years of experience :13 years, 0 Months
• Designing, configuration and evaluation of various security products.
• Implementation of Security Solutions like, Firewall, Endpoint Security Solution, etc.
• Conducted Internal Audit (Network Security) in every Six months.
• Troubleshoot the issues which arise after the change deployment in security products.
• Worked/coordinated with the SOC team to resolve the security products related issues and fixing it.
• Attended internal team meeting with the Management and technical support team to briefly discuss about the open issues and the issue closure.
• Prepared SOP for various security products.
• Attended the discussions with customer for upcoming projects for next Financial Year
• Designing, configuration and evaluation of various security products.
• Visited Client Site (Sydney, Australia) to implement Security Solution.
• Implementation of Security Solutions like, Firewall, Endpoint Security Solution, 2Factor Authentication etc.
• Conducted Internal Audit (Network Security) in every Six months.
• Troubleshoot the issues which arise after the change deployment in security products.
• Worked/coordinated with the SOC team to resolve the security products related issues and fixing it.
• Attended internal team meeting with the Management and technical support team to briefly discuss about the open issues and the issue closure.
• Prepared SOP for various security products.
• Attended the discussions with customer for upcoming projects for next Financial Year.
• Handled customer issues in Sophos UTM TAC for SME customers round the globe.
• Configuration Assistance, Issue reporting and Escalation handling.
• Recreated reported issues in lab, analysing and escalating the issues to the Sophos Engineering team/ Developers if necessary. Testing the provided solution and providing the tested solution to the customers on priority.
• Provided timely workarounds to facilitate continuous access for the customers.
• Assisted engineers in understanding the issues aptly and help them resolve the issues on timely basis by doing regular case audits.
• Provided assistance in configuration, troubleshooting, resolving issues related to the client based and client access mechanisms supported by the device.
• Interacted with high profile technical clients to provide them resolution at the earliest.
• Created internal knowledge base articles for the better help related to the incidents and scenarios among the team.
• Created external knowledge base articles to help the customers resolve known issues by themselves.
• Monitor the Network of all sites across the Globe through different Monitoring tools and keep a track of it.
• Troubleshoot security related issues as well as data related issues on day to day basis to ensure minimum downtime and maximum availability/connectivity of network within SLA parameters
• Coordinated with multiple Vendors (like AT&T, Verizon, Comcast, and Century Link) for WAN related issues.
• Conducted trainings based on the project requirement.
ROLE & RESPONSIBILITIES
Portfolio: Network Engineer (L2)
Project Undertaken: - It’s a US Based Finance company.
*To implement changes on network data and security devices like routers, switches, Firewalls, Load balancer, Proxies etc as per the client requirement.
*To troubleshoot security related issues as well as data related issues also on day to day basis to ensure minimum downtime and maximum availability/connectivity of network within SLA parameters.
*Keep track of all change/network related issue and provide updates to all Stake Holders related to that.
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Project Undertaken: Global Health Insurance and Health Service Company.
●We monitor the entire Network across the Globe through different Monitoring tools and keep a track of it.
●Analyze connectivity problems of Enterprise network and determine equipment faults, routing and configuration related issues and initiate measures for prompt rectification.
●Troubleshoot all network related issue to ensure minimum downtime and maximum availability / connectivity of network within SLA parameters.
●Keep track of all change/network related issue and provide updates to all Stake Holders related to that.
• Analyse connectivity problems of SME Customers and determine if the last miles, Customer Premise Equipment faults, routing and configuration related issues and initiate measures for prompt rectification.
• Provided Internet lease port, fixed lease line services and MPLS to the customers and provide end -to-end support to them.
• Troubleshoot all network related issue to ensure minimum downtime and maximum availability / connectivity of network within SLA parameters.
• Troubleshoot WAN links like Leased Line and MPLS links on Cisco, Juniper, Schmid, Mrotek Routers.
• To identify Backbone network congestion issues and co-ordinate with Network planning team to ensure timely capacity upgrades.