Business Analyst
OSN
Total years of experience :11 years, 4 Months
As a Business Analysis employed in the visual media entertainment industry, my duties included the below:
•Working with business users to provide high quality end-to-end business analysis, process (re)design and documentation for multiple departments for organisation-wide projects.
•Supporting business transformation activities involving any combination of processes, people or systems.
•Supporting business case development to obtain approval for change requests.
•Planning and delivering business analysis, testing and change management activities in line with the overall project requirements.
•Leading technical delivery for projects as assigned by the Project Manager. Projects include integration of internal and external product offerings, end-to-end evaluation of internal systems to ensure compliancy (and application of changes where necessary) with new GCC laws, design for a ground-up ERP system to replace a legacy model, integration of digital payment channels into customer-facing platforms, analysis and design of CRM module to enhance functionality portfolio.
•Participating in projects to enhance business offerings using modern technologies such as Azure.
•Carrying out risk assessments against benefits in the context of a strategic plan when evaluating information and making decisions.
•Supporting the integration between external vendors and internal systems to allow for the development of fully integrated solutions.
•Collaborating with stakeholders to undertake solution-driven tasks to enhance products.
•Supporting IT via facilitation of reviews and walkthroughs to clarify proposed designs.
•Assisting with prioritization activities to ensure weekly sprints include critical changes.
• Creation of business requirement specification documents, test cases, user case models, processes, training manuals and workflows using BPMN and UML.
• Providing support, assistance and guidance to external clients and internal teams as required.
• Assist clients with step-by-step instructions and continuous presence to achieve system integration via web services.
• Performing the elicitation and analysis of clients’ business system requirements and translating these requirements into tangible deliverables in line with Agile methodologies.
• Serving as a product owner and offering consultation for various systems and domains in an authoritative capacity.
• Creation and enhancement of business processes to optimize products and work efforts.
• Analysis and documentation of existing business processes and identifying the impacts of potential enhancements.
• Analysis and documentation of business objectives and designing solutions to systematically deliver these initiatives.
• System and software design and documentation, relating to all value-adding development initiatives.
• Product ownership of the ERP system (Apache OFBiz) and overseeing support, business analysis and development activities therein.
• Facilitating training and workshops for various systems and business processes.
• Overseeing implementations and supporting component processes and functions such as integration, live & defect testing.
• Conduct training sessions with various stakeholders (internal and external) and end-users for application changes and features.
• Maintaining relationships and ensure knowledge alignment amongst stakeholders throughout the SDLC process.
• Managing proof-of-concept pilots with new products via operational monitoring, supporting and change - driving.
• Facilitating SCRUM sessions involving multiple stakeholders from business and IT.
• Performing UAT (user acceptance testing) and functional testing on newly developed and enhanced products.
• Supporting the line manager in work design, obtain project sign-off or present findings to senior management.
• Leadership of the operational support team for the handling of system queries and development requests.
• Development, support and maintenance of multiple web applications.
• System analysis and maintenance.
• Database administration.
• Design and development support for Sharepoint
• Planning and co-ordination of development projects.
• Documentation and enhancement of development processes.
• Systems integration and building of web services and APIs.
• Mentoring junior developers.
• Research and analysis of software to determine if enhanced potential solutions are viable.