Business Analyst
OSN
Total years of experience :11 years, 1 Months
• Working with business users to provide high quality end-to-end business analysis, process (re)design and documentation for multiple departments for organisation-wide projects.
• Supporting business transformation activities involving any combination of processes, people or systems.
• Supporting business case development to obtain approval for change requests.
• Planning and delivering business analysis, testing and change management activities in line with the overall project requirements.
• Leading technical delivery for projects as assigned by the Project Manager. Projects include integration of internal and external product offerings, end-to-end evaluation of internal systems to ensure compliancy (and application of changes where necessary) with new GCC laws, design for a ground-up ERP system to replace a legacy model, integration of digital payment channels into customer-facing platforms, analysis and design of CRM module to enhance functionality portfolio.
• Carrying out risk assessments against benefits in the context of a strategic plan when evaluating information and making decisions.
• Supporting the integration between external vendors and internal systems to allow for the development of fully integrated solutions.
• Supporting IT via facilitation of reviews and walkthroughs to clarify proposed designs.
• Assisting with prioritization activities to ensure weekly sprints include critical changes.
• Performing the elicitation and analysis of clients’ business and system requirements and translating these requirements into tangible deliverables in line with Agile methodologies.
• Understand existing business processes and identify the impacts that enhancements could have on the business.
• System and software design and documentation, relating to present and future development requests.
• Administration of the ERP system and overseeing support and development activities therein.
• Design, administration and maintenance of financial reconciliation tools.
• Creation of business requirement specification documents, test cases, training manuals and workflows using BPMN and UML.
• Creation of business processes using process engineering tools.
• Research, analysis and documentation of competitor products to determine if enhanced potential solutions are viable.
• Maintaining relationships with, and ensure knowledge alignment amongst stakeholders throughout the SDLC process.
• Managing proof-of-concept pilots with new products via operational monitoring, supporting and change - driving.
• Providing support, knowledge and documentation to assist clients with system integration via web services.
• Facilitating SCRUM sessions involving multiple stakeholders from business and IT.
• Performing user acceptance testing on newly developed and enhanced products.
• Designing and creation of reports to communicate current performance analytics to management via documentation or presentations.
• Leadership of the operational support team for the handling of system queries and development requests.
• Point of consultation for various systems, acting as a product owner.
As a full-time software developer, my responsibilities included:
• Development, support and maintenance of multiple web applications.
• System analysis and maintenance.
• Database administration.
• Planning and co-ordination of development projects.
• Documentation and enhancement of development processes.
• Systems integration and building of web services and APIs.
• Mentoring junior developers.
• Research and analysis of software to determine if enhanced potential solutions are viable.
I received my Honours degree in business infomatics after completing my research paper which related to the impacts of Agile Development methodologies on an organisation.
Commerce Bachelors Degree with a focus on software engineering, business management and information technology management.