Sales Representative
E.M
Total years of experience :7 years, 1 Months
Developed and implemented sales strategies that converted 400+ B2C customers daily.
Maintained strong relationships with 20 B2B partners and developed business opportunities.
Improved operational, logistics, and sales processes achieving a conversion percentage of 92%.
Provided training for the sales team which boosted the average order value by 60%.
Ensured high levels of customer service were provided achieving a satisfaction rate of 98%.
Supervised and managed 7 sales agents generating 6-figures in revenue per month.
Led a high employee engagement culture improving employee retention rate by 265%.
Monitored and evaluated the sales KPIs which enhanced team performance by 139%.
Implemented a targeted customer retention program to decrease the customer churn rate.
Guided and sold 200+ customers daily by tailoring sales pitches to individual customer needs.
Increased the average order value by 26% by utilizing upselling and cross-selling techniques.
Achieved a 100% accuracy rate when entering customer data into the point-of-sale system.
Provided comprehensive customer service which achieved a satisfaction rate of 97%
Increased client retention rate by 46% by identifying complaints and implementing solutions.
Guided and sold 150+ customers daily through implementing a strategic sales plan.
Achieved a sales conversion rate of 92% by tailoring sales pitches to customer requirements.
Exceeded sales targets by 172% for both quarters by building strong customer relationships.
Addressed 95% of customer inquiries in the first interaction minimizing escalations by 4 times.
Reduced refund rates to 0.2% through product recommendations and customer education.
Maintained a 100% on-time record for completing assigned shifts and all required tasks.
Maintained a 100% on-time record for completing assigned shifts and all required tasks.
Guided and sold 120+ customers daily by utilizing an expert consultative selling approach.
Increased client retention rate to 91% by building and maintaining strong customer relationships.
Increased the average order value by 27% by utilizing upselling and cross-selling techniques.