Consultant, Client Services
Writer Relocations
مجموع سنوات الخبرة :19 years, 8 أشهر
As a Relocation Consultant I am responsible to answer any queries which the client may have about the moving process, including costs. Find neighborhoods, residences and schools/childcare for the client relevant to their needs and priorities, coordinating with any other consultants to provide optimum service.
• Consultant is the primary point of contact for the assignee during any destination service.
• Communicate effectively and efficiently to all customers, assignees and/or vendors (i.e. realtors) and manage expectations - always be proactive;
• Contact the assignee and clearly explaining the service to be provided and any related procedures and time lines;
• Discuss and confirm service needs, interests and requirements with the assignee.
• Conduct orientation and home finding program with assignees.
• Maintain consistent contact with the assignee throughout the service.
• Provide clear and timely updates and service reports to any local Move One clients for whom they are providing services
• Immediately notify the local Key Account Manager of any issues or challenges that may arise during a relocation service and documenting the issues/challenges.
• Maintaining up-to-date knowledge and awareness of the city.
• Assist with any surveys or requests for relocation related information.
• Provide excellent Customer Service to ensure customer issues are resolved.
• Build long term relationships with all new customers, acting with integrity, building trust and credibility and ensure personal attention.
• Demonstrate product/service knowledge to customers while building credibility.
• Compliance with quality control standards, regulatory compliance, and lease agreements when included in service delivery.
• Responsible for the co-ordination of other services, i.e., language, and cross-cultural training.
Currently working on Qatar Gas Education and Immigration Project.
Utilizes standards and effective strategies to achieve goals and required productivity without compromising quality
Participating in planning for appropriate strategies by providing feedback to improve overall productivity in terms of sales i.e. loans/credit cards/auto-loans/deposits.
• Identifies customers needs by asking them appropriate questions and offering them various products to ensure smooth operations by providing them timely and friendly service and customer satisfactions.
• Achieve given targets in terms of both side of the balance sheet.
• Preparing daily, weekly and monthly reports in regards to companies visited and clients attended to.
• Preparing Detailed reports after knowing the balance sheet and work force of the companies visited to segregate and target the section of people for the future business of the bank.
• Preparing financial reports that summarize and forecast the organization’s financial position, such as income statements, balance sheets, and analysis of future earnings or expenses from other companies.
• Preparing special reports required by regulatory authorities.
• Produce, interpret, and analyze financial reports and information.
• Prepare reports from databases to extract and collect data according to client or management needs, Building and repairing data reports.
• Prepare reports to present data to colleagues in other departments.
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet or presentation software.
• Researching and reporting on factors influencing business performance.
• Analysing competitors and market trends.
• Producing accurate financial reports to specific deadlines.
• Ensure effective processes and controls are in place with clear responsibility and accountability for the prevention of money laundering, mis-selling, misrepresentation, fraud & operational losses in line with the regulatory & Bank’s policies and standards.
• Ensure consistency of communication with staff on compliance requirements and non negotiable standards.
• Coordinate and maintain professional relationship with relevant departments for various issues.
• Take leadership role in implementing core human values that are practiced across the organization.
• Ensure the highest standard of service to all customers of the bank.
Flight Cabin Crew Qatar Airways
(Sep. 2009 - Oct. 2012) (Doha, Qatar)
As an Online Crew my duties and responsibilities were as under: -
• Working within a team of Cabin Crew to time constraints to ensure that all elements of the company's product is successfully delivered to the customers satisfaction.
• To maintain high level of safety standards onboard the aircraft at all times for the safety of customers and employees.
• To maintain a high standard of personal presentation at all times.
• To present self in a positive, approachable and professional manner at all times regardless of the situation.
• To work together with other staff to ensure quality results are achieved.
• Provide effective leadership, support, facilitation and management to achieve high standards and continuous improvement in the levels of:
o Customer satisfaction by
• Creating an environment that motivates the crew to impress our customers, through our service and by recognizing their individual needs.
• Raising the levels of cabin service through continuous development of Cabin Crew performance.
• Ensuring the optimum standard of service is provided to our customers by being involved in and managing cabin services.
• Identifying and satisfactorily resolving customer problems and complaints on the spot and following up where required.
• Provide a positive and continuous contribution to the development and implementation of the cabin crew business plan.
• Continually improve the performance and competitiveness of the cabin crew team and the service they provide to customers through leadership and management of cabin crew.
• Completing paperwork, including writing a flight report
• A daily complete flight report after each flight about the issues and deviations from the standard operating procedures of the airline, whether regarding safety or service. Action being taken for the solution of the problem and their effects and feedback given to the concerned person dealing the situation.
• Writing reports to the management regarding assessments taken on flight on an individual for his/her progress and his/her future with the company.
Graduation: B.Com., Panjab University (Apr 2001-Apr 2004), Chandigarh with following subjects: • Financial Accounting • Business Law • Economics • Business Management Extra Qualification:
• Diploma course in comp. programming. in MS Office, lang. C and C++. • Participated in stage plays while at school & colleges.
