Amel Swaiti

Chief Operations Officer (coo) at Rocks Group

• Jordan - Amman
• September 2020 to August 2023

Rocks Group, Amman
Design and implement business strategies, plans and
procedures
Set comprehensive goals for performance and
growth
Establish policies that promote company culture and
vision
Oversee daily operations of the company and the
tasks of executives (IT, Marketing, Sales, Finance
etc.)
Lead employees to encourage maximum
performance and dedication
Evaluate performance by analyzing and interpreting
data and metrics
Write and submit reports to the CEO in all matters of
importance
Assist CEO in fundraising ventures
Participate in expansion activities (investments,
acquisitions, corporate alliances etc.)
Manage relationships with partners/vendors

Assistant Supply Chain Manager at Sheraton Amman

• Jordan - Amman
• September 2017 to October 2019

Executive Assistant to Area GM at Sheraton Amman

• Jordan - Amman
• August 2014 to September 2017

Legal Executive Assistant at Dijla Legal / AGMEST Group

• Jordan - Amman
• July 2013 to August 2014

In charge of the CEO's office in Amman, Jordan.
Handling communications, preparing, correcting and creating documents (legal and other..), research, translation (arabic - english & english - arabic).
Managing office requirements and needs and handling any other tasks given by direct manager.
Social networking and in charge of social pages of the group.

Performance Evaluation and Development Officer at AGMEST Group

• Jordan - Amman
• November 2011 to July 2013

The evaluation and development of employee performance, training, reporting, assisting when and where needed and research along with managing the social marketing of the company through various social media points.

Customer Service And Office Management at Red Bubbles Design

• Jordan - Amman
• March 2011 to November 2011

Managing the office from all required angles, along with managing the customers and and bringing in new customers to the agency.

Customer Service Manager / Virgin MegaStore at AZADEA Group

• Jordan - Amman
• August 2007 to March 2011

Cashier / Customer Service Representative
 Handling cash register
 Meeting customer needs and quarries
 Up selling
Senior Sales Representative
 Meeting customer needs
 Stock control and replenishment
 Dealing with suppliers and buyers
Customer Service/Boutique/Stationary Depts. Manager
 Delegation of duties
 Training staff in sales and product knowledge
 Handling staff related issues and problems
 Handling customer related issues and problems
 Reaching and exceeding targets
 Dealing with suppliers and buyers
 Shipment receiving & entry
 Increasing sales
 Weekly/monthly sales & management reports
 Product marketing within the store
* Training staff in sales and customer service
* Assisting in accounting and logistical matters
* Assessing employees' performance and developing them
where requiered.
* Conducting interviews with potential employyes.
* Maintaining inventory reports of goods and furniture.
* Creating manegerial reports (Daily updated KPIs / monthly KPIs),
and performaing reportings on target achievments and maintaing
and exceeding outcomes as per targets.
* Setting department and individual targets and advising in means
to achieve them.


Courses attended at Azadea:
• A Leading Manager Training Course
• Essential Conflict Resolution Skills Workshop
• Service Culture Training Course
Delegation of duties
 Training staff in sales and product knowledge
 Handling staff related issues and problems
 Handling customer related issues and problems
 Reaching and exceeding targets
 Dealing with suppliers and buyers
 Shipment receiving & entry
 Increasing sales
 Weekly/monthly sales & management reports
 Product marketing within the store

Sales Representative at AlShaya International

• Jordan - Amman
• January 2007 to July 2007

 Dealing with customer needs and issues.
 Handling cash register.
 Up selling.
 Closing daily sales and achieving targets.
 Managing product display.

Barista / In Store Learning coach / Coffee Master at AlShaya International

• Jordan - Amman
• April 2005 to February 2006

 Interacting with customers
 Handling cash registers
 Inventory
 Team player and an in store learning coach

Customer Service Representative at Domino's Pizza

• Jordan - Amman
• June 2004 to March 2005

 Increasing Sales.
 Creating satisfied customers.
 Solving customer problems & satisfying their needs.