National lead- training and development
Titan Company Ltd
Total years of experience :11 years, 8 Months
Capability building of retail store staff for all company owned and partner outlets for Taneira, identifying
training needs for all Saree formats, across employee levels and product categories and delivering the same. Designing training content on product, process, customer experience and people skills.
Monitoring training delivery and effectiveness by analyzing data, working closely with the business to
understand the same. Managing training needs and also managing trainers both on Company role as well as on the roles of a third party- Working with them closely to drive excellence in training. Regularly review with the Regional business heads on a quarterly basis.
Responsible for complete training across brands for Southern and Eastern India with constant launches of new brands, generating business of over 5 crores with 50 make-up artists 12 store managers. Ensuring
induction and training of store staff, designing training modules, assessing training needs constantly,
designing monthly competition amongst store staff and coordinating training with various international brands present in the stores.
Responsible for complete sales across channels for Southern India with constant sales and operations
management generating business of over 10 crores with 250 beauty advisors and 8 supervisors. Ensuring
recruitment, induction and training of Beauty advisors, designing training modules, discipline in
reporting, target setting, monthly MIS generation, on-the-job training, focused observations of
competitor strategies and market developments.
Responsible for training, operations and sales of brands L’Oreal, Maybelline and Garnier for the state of Tamil Nadu with a team of 200 beauty advisors generating over 8 crores of monthly business. Developed modules for extensive makeup and customer service training with Train the Trainer modules as well.
Played a major role in ensuring participation of team at Amazon India Fashion week, sponsored by
Maybelline.
Ensuring excellent customer service at all times, successfully cleared all makeup certifications offered by MAC which facilitated performance of pre-booked appointments for both application as well as
coaching of makeup to interested customers. Appointed as the product specialist of the store whose responsibility is to ensure makeup technique training of fellow artists.
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