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Amena Roumieh, Quality assurance officer

Amena Roumieh

Quality assurance officer·Ali Abdulwahab Al Mutawa

Kuwait

Bachelor's degree, Pharmacy and Pharmaceutical Chemistry

Work experience

Total years of experience: 3 years, 8 months

Quality assurance officer

December 2025 - April 2026

Ali Abdulwahab Al Mutawa

Sharq, Kuwait

December 2025 - April 2026

Coordinated with different departments to resolve
escalations and streamline workflows for enhanced
efficiency.
Oversaw office administration tasks, including resource
coordination, system access management, and supporting
smooth day-to-day departmental operations.
Contributed to continuous improvement initiatives by
recommending process enhancements and training support
for staff.

Company industry:
Retail & Wholesale
Job role:
Quality Control

Customer service representative

November 2023 - November 2024

AliAbdulwahabAl-Mutawacommercialcompany

Sharq, Kuwait

November 2023 - November 2024

Dealing with a wide variety of customers and
assisting them in resloving issues and inquiries
efficiently.
Working with a team and being very productive

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

receptionist

September 2023 - November 2023

32 Dental Clinic

Hawali, Kuwait

September 2023 - November 2023

Company industry:
Dental Center & Clinic
Job role:
Medical, Healthcare, and Nursing

Pharmacy Intern

September 2021 - August 2023

Sawsan Pharmacy

Yabrud, Syria

September 2021 - August 2023

Assisting patients with dispensing medication as per
prescriptions. Assisting with the pharmacy inventory

Company industry:
Pharmacies

Education

University Of Kalamoon

August 2023

August 2023

Bachelor's degree, Pharmacy and Pharmaceutical Chemistry

Syria

Skills

COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
INSTRUCTING
Intermediate
INSTRUCTING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PHARMACY EXPERIENCE
Intermediate
PHARMACY EXPERIENCE
Intermediate
RESEARCH
Intermediate
RESEARCH
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Excel Skills for Business: Essent
ISO 9001:2015 Quality management system auditor
Mastering ISO 9001:2015 Quality Management System-Accredited
ISO 9001:2015 QMS Implementation and Auditing Practices
ChatGPT for Beginners: Save time with Microsoft Excel