Hotel Manager
Boudl Hotels & Resorts
Total years of experience :18 years, 0 Months
SPECIFIC DUTIES & RESPONSIBILITIES:
1.Responsible for the overall management and performance of the hotel.
2.Responsible for the preparation and approval of budgets, strategies, plans and setting targets for the hotel and the successful delivery according to the business plan.
3.Establish expected standards for all aspects of the hotel including but not limited to:
•Staff planning and hiring procedures in accordance to the internally released manning guides and salary scales.
•Security with emphasis on security to life and property, loss and damage.
•Fire safety through a proper in-house firefighting team and proper evacuation plans.
•Customer services are effectively and efficiently delivered, quality standards are recognized and service distinctiveness is promoted.
•Cleanliness and maintenance of the asset.
•Electronic data security to avoid leakage of confidential information to unauthorized individuals or groups.
1.Review and analyse expenditure, financial and operation reports, to identify and determine areas to improve profitability, productivity and/or guest satisfaction.
2.Meet regularly with department heads to keep informed, offer direction, plan and coordinate.
3.Develop, communicate, and enforce work priorities, procedures and administrative standards.
4.Provide leadership to the senior management and team in carrying out job responsibilities and meeting performance goals.
5.Manage the performance of the senior management and hotel’s staff through effective key performance indicators, targets, and goal settings as appropriate.
6.Provide a proactive role in meeting and maintaining guest relations.
7.Direct investigations into causes of customer complaints and corrective action to prevent recurrence.
8.Be responsible for evacuation (in cases of emergency) or incidences, acting as first point of contact for the team, guests, and the emergency services.
9.Allocate funds to departments and approve expenditures based on budgetary guidelines.
10.Recommend capital expenditures for acquisition of new equipment to increase efficiency and services.
11.Approve requisitions for equipment, materials, and supplies within limits of the budget.
12.Chair the weekly management team meeting and other meetings as agreed.
13.Act as representative before government commissions or regulatory bodies during the review of policies or procedures.
14.Keeps higher level authority apprised of progress toward accomplishment of budgeted objectives
15.Prepare and submit reports to the Corporate Office
16.Any other tasks as required.
HUMAN RESOURCES:
1.Assist in the screening, interviewing (where applicable) to select potential staff for the department.
2.Develop and recommend appropriate training needs to the Human Resources Department.
3.Work with the Director of Human Resources in terms of:
- Performance Appraisals
- Coaching
- Counselling
- Discipline and Grievance
- Employee Relations
HEALTH SAFETY:
1.Ensure all potential and actual hazards are minimized.
2.Fully understands the hotel's fire, emergency, and security procedures.
3.Ensure that the hotel’s health and safety policies, relevant laws and regulations are practiced and enforced, whilst updating and communication changes where necessary.
4.Stimulate and encourages a general awareness of health and safety in tasks and activities.
5.Anticipates possible and probable hazards and conditions, corrects them, or enforces action to prevent them from happening.
6.Ensures that high standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees are maintained by self and own employees.
Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs and handles task of the Front Desk Manager in absent.
Participates in the development, implementation and review of the policies, procedures, practices and standards.
Selects, trains, develops, schedules and manages the performance of direct subordinates to ensure the efficient running of front office operations.
Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling to Executive Floor Rooms, reinforcing the late charge policy to maximize REVPAR.
Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs and handles task of the Front Desk Manager in absent.
Participates in the development, implementation and review of the policies, procedures, practices and standards.
Selects, trains, develops, schedules and manages the performance of direct subordinates to ensure the efficient running of front office operations.
Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling to Executive Floor Rooms, reinforcing the late charge policy to maximize REVPAR.
Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.
Greets VIP guests upon their arrival and escorts them to their room. Establishes good rapport and offers assistance for the length of their stay.
Coordinates front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Tangram Standards in a safe and secure environment.
Identifies training needs, plans training activities and oversees their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.
Assists in the preparation of the annual budget and manning guide and manages within budgetary guidelines.
Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates.
Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs and handles task of the Front Desk Manager in absent.
Participates in the development, implementation and review of the policies, procedures, practices and standards.
Selects, trains, develops, schedules and manages the performance of direct subordinates to ensure the efficient running of front office operations.
Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling to Executive Floor Rooms, reinforcing the late charge policy to maximize REVPAR.
Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.
Greets VIP guests upon their arrival and escorts them to their room. Establishes good rapport and offers assistance for the length of their stay.
Coordinates front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Tangram Standards in a safe and secure environment.
Identifies training needs, plans training activities and oversees their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.
Assists in the preparation of the annual budget and manning guide and manages within budgetary guidelines.
Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates.
Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
(Open)4 recommendations, including:
-In charge for all the customer service center with 20 Employee
-Responsible of the employee training
-HR with our head office
-Preparing monthly salary sheet for our head office
-Finance report daily, monthly and yearly
-Center inventory with SIM cards and stationary
-Preparing staff weekly schedule
-Taking care of the center even with maintenance issue to call the right person to fix the problem if any
-Reviewing the staff reports sent by our quality team to insure for high quality service given by the staff to the customer
-To solve the customers problems
-To insure money bank transfer to our head office daily
-To be sure that all posters we have in the center are the same for any offers we have in the market so the customer will read the right information
-To keep the center I am in charge number 1 in the quality remarks either for the employee and the center (clean, good smell, no long time waiting for the guest ...etc.)
-Responsible for the Q system and the costumer waiting time to insure that the service should be given within 3 min maximum
-To achieve my weekly target in sealing advertisements in the news paper
-To open and search for new clients
-To make an idea for our clients for their AD
-Collect the money and making the contracts with
-Dealing with advertising agencies
-Recheck my clients ad before printing
-Make a visit to my clients again after publishing the newspaper to follow up with them and see their re-action
•Fully conversant with all the Front Office equipment and computer.
•Fully conversant with the Hotel’s Policies and Procedures and ensures that they are being adhered to.
•Oversees the running of the reception desk to ensure that all guests are being checked in (out) as per Hotel’s Policies and Procedures.
•Identify room rates structures for both groups & individual bookings.
•Ensure that rooms are assigned according to the reservation & as per guest’s requests.
•Assist the Front office manager in occupancy forecasts & practice yield management.
•Carries out training within the department for new recruits and on going training for the staff while on their shift.
•Assumes control of reservations & room blockings outside normal reservation hours.
•Out books guests of the Hotel in line with the correct standard Hotel operating procedure.
•Checks and sign all registration cards to see that all the correct information has been taken.
•Fully be aware of the health and safety in the department.
•Conducts team briefing before shift.
•Reviews arrival list for all arrivals and VIPs refereeing to room allocation, VIP treatments and special requirements.
•Knowledge of Private Concierge.
•Handles guest complaints and refers them to AFOM, if necessary. Follows upon correcting
•Compiles and takes action on an exceeded credit report.
•Compiles a complimentary rooms report.
•Processes the No Show Lists on daily basis by agreement with Front Office Manager.
•Provides support to all reception staff in order to ensure a smooth, prompt and polite service.
•Obtains information on the volume of business using the occupancy forecast and draws up a work schedule optimized to this, in good time, by agreement with Front Office Manager.
•Is familiar with all the work sequences at Reception and on the telephone switchboard, coordinate all tasks within a shift in order to guarantee smooth, harmonious and appropriate work sequences.
•Organizes the meal break time accordingly.
Fully conversant with all the Front Office equipment and computer.
•Fully conversant with the Hotel’s Policies and Procedures and ensures that they are being adhered to.
•Oversees the running of the reception desk to ensure that all guests are being checked in (out) as per Hotel’s Policies and Procedures.
•Identify room rates structures for both groups & individual bookings.
•Ensure that rooms are assigned according to the reservation & as per guest’s requests.
•Assist the Front office manager in occupancy forecasts & practice yield management.
•Carries out training within the department for new recruits and on going training for the staff while on their shift.
•Assumes control of reservations & room blockings outside normal reservation hours.
•Out books guests of the Hotel in line with the correct standard Hotel operating procedure.
•Checks and sign all registration cards to see that all the correct information has been taken.
•Fully be aware of the health and safety in the department.
•Conducts team briefing before shift.
•Reviews arrival list for all arrivals and VIPs refereeing to room allocation, VIP treatments and special requirements.
•Knowledge of Private Concierge.
•Handles guest complaints and refers them to AFOM, if necessary. Follows upon correcting
•Compiles and takes action on an exceeded credit report.
•Compiles a complimentary rooms report.
•Processes the No Show Lists on daily basis by agreement with Front Office Manager.
•Provides support to all reception staff in order to ensure a smooth, prompt and polite service.
•Obtains information on the volume of business using the occupancy forecast and draws up a work schedule optimized to this, in good time, by agreement with Front Office Manager.
•Is familiar with all the work sequences at Reception and on the telephone switchboard, coordinate all tasks within a shift in order to guarantee smooth, harmonious and appropriate work sequences.
•Organizes the meal break time accordingly.
Fully conversant with all the Front Office equipment and computer.
•Fully conversant with the Hotel’s Policies and Procedures and ensures that they are being adhered to.
•Oversees the running of the reception desk to ensure that all guests are being checked in (out) as per Hotel’s Policies and Procedures.
•Identify room rates structures for both groups & individual bookings.
•Ensure that rooms are assigned according to the reservation & as per guest’s requests.
•Assist the Front office manager in occupancy forecasts & practice yield management.
•Carries out training within the department for new recruits and on going training for the staff while on their shift.
•Assumes control of reservations & room blockings outside normal reservation hours.
•Out books guests of the Hotel in line with the correct standard Hotel operating procedure.
•Checks and sign all registration cards to see that all the correct information has been taken.
•Fully be aware of the health and safety in the department.
•Conducts team briefing before shift.
•Reviews arrival list for all arrivals and VIPs refereeing to room allocation, VIP treatments and special requirements.
•Knowledge of Private Concierge.
•Handles guest complaints and refers them to AFOM, if necessary. Follows upon correcting
•Compiles and takes action on an exceeded credit report.
•Compiles a complimentary rooms report.
•Processes the No Show Lists on daily basis by agreement with Front Office Manager.
•Provides support to all reception staff in order to ensure a smooth, prompt and polite service.
•Obtains information on the volume of business using the occupancy forecast and draws up a work schedule optimized to this, in good time, by agreement with Front Office Manager.
•Is familiar with all the work sequences at Reception and on the telephone switchboard, coordinate all tasks within a shift in order to guarantee smooth, harmonious and appropriate work sequences.
•Organizes the meal break time accordingly.