Amer Reda

• Manage and oversee sales of both premise-based and cloud-based phone systems, along with networking solutions including managed routers and switches, and support contracts.
• Provide support to existing accounts, ensuring their needs are met and assisting with the addition of new services to enhance their operations.
• Build and maintain strong, long-lasting customer relationships to ensure client satisfaction and retention.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Meet with new customers to prepare and deliver offers, quotes, and promotions.
• Develop new business opportunities with existing clients and identify areas of improvement to create sales opportunities.
• Manage a team of sales agents across Ontario to drive sales and meet revenue targets.
• Convert new leads into sales to expand the client base and increase revenue.
• Leverage extensive B2B sales experience to identify and capture new business opportunities, resulting in significant revenue growth and market penetration.
• Strategically negotiate and close large-scale contracts with corporate clients, ensuring alignment with company objectives and customer needs.
• Employ advanced sales techniques and industry knowledge to educate clients on the benefits of our products and services, fostering trust and long-term partnerships.

• Provide floor support to Tier 1 agents.
• Provide customers with product and service information.
• Diagnose, troubleshoot and resolve basic to advanced technical concerns.
• Help Bookkeepers solve technical problems they face using QuickBooks such as payroll
• mismatch and Balance Sheets out of balance as well as networking problems.
• Help business owners and bookkeepers with setting up payroll in QuickBooks as well as creating new payroll items.

• Contacts potential clients and presents business offers.
• Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Setting up social media pages and maintaining it.
• Provides information by collecting, analyzing, and summarizing data and trends.

• Train employees; ensure proper procedures and adherence to companys policy; make updates when necessary; correct errors.
• Bookkeeping and auditing; oversee crewmembers audits; collect money; count bills for daily deposits - review and ensure safe audits.
• Communicate cash reports and forms to corporate management; other data-entry functions.
• Supervise money room attendants; solve problems; maintain records; order office supplies; approve invoices of expenses.
• Ensure bank bags contain tools for event operation and issue bank bags to cashiers.
• Process final money drops at the end of events by accepting money from cashiers, logging drops and completing final drop paperwork.
• Perform closing cash room duties, verify coupons collected during events, prepare cash for deposit and closing out and charging credit cards machines for next event.

• Managed housing loans of $100, 000.00, car loans of $20, 000.00 and personal loans of $9, 000.00.
• Managed micro commercial loans of $5, 000.00, funds provided by European Social Funds Development to promote new, small businesses.
• Processed and provided explanations of benefits and features of plans, insurances, mortgages and various loan types.
• Contacted customers about outstanding loan payments; credit card collections.
• Provided credit solutions and advisory services for clients; promoted new services.
• Outcome: Met bank objectives with regards to loan quotas.

• Opened new accounts; made phone calls, fax, mail.
• Managed existing client accounts.
• Pursued offsite leads for new accounts.
• Provided in person customer service, as well as by phone and email.
• Sold and promoted services/products of bank such as life, house, and car insurance, credit cards, safety deposit boxes, vaults.
• Outcome: 15% increase in new accounts for the bank & promoted to loan officer.