عامر Hoffez, ERP and Business Intelligence consultant

عامر Hoffez

ERP and Business Intelligence consultant

Arabtec

البلد
الإمارات العربية المتحدة - أبو ظبي
التعليم
بكالوريوس, Computer Information Systems
الخبرات
20 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :20 years, 7 أشهر

ERP and Business Intelligence consultant في Arabtec
  • الإمارات العربية المتحدة - أبو ظبي
  • أشغل هذه الوظيفة منذ أكتوبر 2014

Arabtec Construction, L.L.C., a leader in the UAE construction industry, was established in 1975 and has successfully completed a broad range of construction projects in the residential, commercial and infrastructure sectors.

As an ERP and Business Intelligence Consultant at Arabtec, I am part of the PMO for Oracle ERP and Business Intelligence project. The project encompasses ERP Financials, Procurement, Human Capital modules along with Hyperion, Business Intelligence, and Unifier modules

In addition, I have spearheaded the adaptation of an Enterprise Content Management system (OpenText) shaped by the best Business Process Improvement practices (BPI) in order to streamline documents submissions, reviews, and approvals.

IT Manager في BMO Financial Group
  • كندا
  • مايو 2011 إلى يونيو 2014

IT Manager
SAP Business Objects Enterprise (Business Intelligence)
Bank Of Montreal Financial Group, Toronto May 2011 - Present

My position at BMO Financial Group involved the Management of the Business Intelligence department and project management of business intelligence solutions utilizing SAP Business Objects Enterprise and Tibco Spotfire technologies.

I have worked closely with business analysts, business managers, and external vendors to drive the development and implementation of SAP and Spotfire reporting and dashboard solutions on multiple projects including Business Process Improvement, EPM Performance Management, SRM (Service Request Management), ITAM (Asset Management), Incident\Problem management, Change management, and Enterprise Content Management (Document Management) projects.

Senior Analyst and Project Coordinator في CIBC Canadian Imperial Bank of Commerce
  • كندا
  • فبراير 2007 إلى مارس 2011

Senior Analyst and Project Coordinator
Project Implementation and Delivery/IT Operations
Canadian Imperial Bank of Commerce (CIBC), Toronto Feb 2007 - March 2011

My role at Client Platform at CIBC included the implementation of three refresh projects involving 1050 CIBC branches across Canada while working with external vendors such as Bell Canada, Soroc Technologies, Ricoh, and others.

The three projects are: The “One Net” project involved the upgrading of the network infrastructure at 1050 CIBC branches, the "Server Refresh project" involved the upgrading of branch servers and workstations at 1050 CIBC branches, and the “MFP” project involved the upgrade and replacement of existing printers at CIBC branches with Ricoh Multi-Function Printer.

Senior IT Analyst في HP Hewlett-Packard
  • كندا
  • يونيو 2003 إلى ديسمبر 2006

Senior IT Analyst (IT Operations)
Hewlett-Packard, Toronto June 2004 - Dec 2006

Worked at HP’s Credit Suisse Group IT Infrastructure department (ITIL standards). Credit Suisse Group is an international financial services group.

My role as a Senior IT Analyst included Incident Management throughout an Incident Life Cycle as it progressed from incident detection and recording, classification and initial support, investigation and diagnosis, resolution and recovery, to incident closure. In addition, I have generated daily, weekly, month to date, and year to date reports using SQL queries to monitor SLA “Service Level Agreement” signed between Hewlett Packard and Credit Suisse Group.

I have also been involved in applications escalations and coordinating communications between database administrators, application owners, and support teams.In addition, I have supported Credit Suisse IT Infrastructure as per ITIL high standards which included hundreds of applications including: Microsoft Office 2000 and 2003, Mainframe applications such as TSO, CICS, Merva, NTPA, Wallstreet, Adobe suite, and Remote access applications such as Nokia and Cisco VPN.

الخلفية التعليمية

بكالوريوس, Computer Information Systems
  • في DeVry University
  • أكتوبر 2003

Bachelor of Science, Computer Information Systems, Honors Oct 2003 DeVry University, Phoenix, Arizona, USA

Specialties & Skills

Data Analysis
Automation
Business Process Improvement
Business Intelligence
Business Intelligence
CHANGE MANAGEMENT
COACHING
DOCUMENTATION
INCIDENT MANAGEMENT
OPERATIONS

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
متوسط