ERP and Business Intelligence consultant
Arabtec
Total years of experience :20 years, 7 Months
Arabtec Construction, L.L.C., a leader in the UAE construction industry, was established in 1975 and has successfully completed a broad range of construction projects in the residential, commercial and infrastructure sectors.
As an ERP and Business Intelligence Consultant at Arabtec, I am part of the PMO for Oracle ERP and Business Intelligence project. The project encompasses ERP Financials, Procurement, Human Capital modules along with Hyperion, Business Intelligence, and Unifier modules
In addition, I have spearheaded the adaptation of an Enterprise Content Management system (OpenText) shaped by the best Business Process Improvement practices (BPI) in order to streamline documents submissions, reviews, and approvals.
IT Manager
SAP Business Objects Enterprise (Business Intelligence)
Bank Of Montreal Financial Group, Toronto May 2011 - Present
My position at BMO Financial Group involved the Management of the Business Intelligence department and project management of business intelligence solutions utilizing SAP Business Objects Enterprise and Tibco Spotfire technologies.
I have worked closely with business analysts, business managers, and external vendors to drive the development and implementation of SAP and Spotfire reporting and dashboard solutions on multiple projects including Business Process Improvement, EPM Performance Management, SRM (Service Request Management), ITAM (Asset Management), Incident\Problem management, Change management, and Enterprise Content Management (Document Management) projects.
Senior Analyst and Project Coordinator
Project Implementation and Delivery/IT Operations
Canadian Imperial Bank of Commerce (CIBC), Toronto Feb 2007 - March 2011
My role at Client Platform at CIBC included the implementation of three refresh projects involving 1050 CIBC branches across Canada while working with external vendors such as Bell Canada, Soroc Technologies, Ricoh, and others.
The three projects are: The “One Net” project involved the upgrading of the network infrastructure at 1050 CIBC branches, the "Server Refresh project" involved the upgrading of branch servers and workstations at 1050 CIBC branches, and the “MFP” project involved the upgrade and replacement of existing printers at CIBC branches with Ricoh Multi-Function Printer.
Senior IT Analyst (IT Operations)
Hewlett-Packard, Toronto June 2004 - Dec 2006
Worked at HP’s Credit Suisse Group IT Infrastructure department (ITIL standards). Credit Suisse Group is an international financial services group.
My role as a Senior IT Analyst included Incident Management throughout an Incident Life Cycle as it progressed from incident detection and recording, classification and initial support, investigation and diagnosis, resolution and recovery, to incident closure. In addition, I have generated daily, weekly, month to date, and year to date reports using SQL queries to monitor SLA “Service Level Agreement” signed between Hewlett Packard and Credit Suisse Group.
I have also been involved in applications escalations and coordinating communications between database administrators, application owners, and support teams.In addition, I have supported Credit Suisse IT Infrastructure as per ITIL high standards which included hundreds of applications including: Microsoft Office 2000 and 2003, Mainframe applications such as TSO, CICS, Merva, NTPA, Wallstreet, Adobe suite, and Remote access applications such as Nokia and Cisco VPN.
Bachelor of Science, Computer Information Systems, Honors Oct 2003 DeVry University, Phoenix, Arizona, USA