Lead Systems & Network Engineer - Acting IT Manager
MADEEDAH Medical Care Co.
Total years of experience :11 years, 11 Months
• Mentoring and motivating IT teams to support key business objectives delivery
• Developing and implementing effective IT strategy to meet company infrastructure demands
• Managing team by offering support & constructive feedback to improve skills & maximize potential
• Supervising and delegating tasks to staff to meet key department targets
• Monitoring staff performance, continually seeking ways to improve team delivery
• Listening to team members' feedback and proactively addressed concerns
• Leading 2nd & 3rd level of support across all aspects of IT systems, network administration, setup and maintenance of software and hardware assets
• Establishing new systems and network for a new long term hospital opening (+500 users)
• Establishing Active Directory Domain Services, both on-prem and Azure
• Coordinating HIS project implementation with all key department users in the hospital
• Managing “MS 365”, “Azure” AD for two tenants, and “Google” Workspace tenant
• Managing & monitoring Azure server's farm: including ERP: “SAP”, HRMS: “Volt” & HIS: “GreenCube” application and their designated backup server machines
• Maintaining security, backup, and redundancy strategies
• Carrying out necessary migrations of applications, servers, databases across Hybrid environment
• Establishing, maintaining, and administering Windows & Linux VMs on Azure and on-prem
• Maintaining and administering SQL Server databases & “SAP B1” HANA DBs
• Managing backup & restore solutions using “VEEAM” & Azure Backup
• Maintaining network security with FortiGate firewall advanced management
• Demonstrating consistent hard work and dedication to achieve results and improve operations
• Ensuring IT licenses are consistently managed and updated for continued company compliance
• Delivering IT and Data services within agreed SLAs for full department compliance
• Developed and maintained MIS and Data Management systems' use across 5 colleges in Saudi Arabia
• Contributed to development of data analysis and reporting required to enable college-level business review and monitoring of KPIs by senior management
• Planned bi-weekly status calls with systems' provider “Arbor” to raise all support & feature requests
• Produced training and support material for College MIS in the light of new functionality releases
• Created & led "MIS admins user group” to share ideas, raise suggestions & enhance MIS user experience
• Produced data analysis, data dashboards and reports for Corporate's Senior Management team leading to proper decision making
• Managed monthly data returns generation, checks and submission on time
• Developed and enhanced data management SOPs, guidance, templates to enable data quality, accuracy, consistency and integrity
• Assisted and worked closely with "Director of Quality" in generation of reports focused around: trainees, courses, funding data, retention%, achievement%, and progression%
• Assisted MIS executive/admins in continuous update of "Colleges of Excellence" portal's data
• Worked closely with colleagues from other departments (e.g.: Trainee Services, Heads of Departments and Finance in quality control checks and internal audits
• Prepared for external audits & reviews by regulatory authorities
• Helped colleges with respect to end of term/year and start of term/year procedures and processes
• Ensured that timetables are created and uploaded on-time to capture trainees' attendance prior to and during academic year using “Timetabler”
• Planned, developed and implemented new computer systems, networks and information systems
• Slashed suppliers’ biddings by obtaining competitive quotations, negotiating pricing and fees, while ensuring continuation of services
• Implemented & administered Google G-Suite, Office 365 and online academic portals: Pearson, Think-central, Holt McDougal Online and e-Alpha.
• Implemented & administered core LMS: Double First Engage & Rubicon Atlas: Curriculum Management System.
• Installed, configured, and deployed necessary servers, switches and Wireless Access Points (e.g.: Firewall, Help-desk server: SpiceWorks, and WSUS)
• Monitored secure and effective operation of all computer systems, related applications, hardware and software that's used within schools
• Analyzed network security and infrastructure to assess areas in need of improvement and develop solutions
• Evaluated end user needs & systems' functionality and ensured that ICT facilities meet technical needs
• Planned training sessions of best practice of online portals in classes (for Arab and Western staff) during and after “Orientation Period” to sustain "Professional Development" of teachers and staff
• Interviewed, trained, and mentored staff by coaching daily, leading performance reviews and constructive feedback while offering end users appropriate support and advice
• Taught computer studies classes to Grade 2 till Grade 9.
• Developed students' computer and technology skills through demonstrations and practice.
• Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
• Observed and evaluated students' performance, behavior, social development and physical health.
• Maintained and managed day-to-day operations of computers, printers, telephone systems and networks
• Handled daily technical service requests submitted by email, phone or face to face and delivered support to end-users via remote connection or direct contact
• Planned and implemented Systems & Network upgrades
• Administered Active Directory & Mail Server for about 250 users
• Administered Firewall, WSUS server and multiple Network Attached Storage (NAS) along with user access permissions
• Managed and monitored internal assets to ensure accurate inventory records (using Asset Manager)
• Administered, configured and troubleshooted 16 branches' cameras and DVR equipment to ensure good working conditions
• Integral Assistant in setup of Systems and Network for two new branches
• Ensured smooth operation of the supermarket as a whole.
• Supervised whole staff leading them for the best customer service.
• Monitored and evaluated each employee's performance and allocated responsibilities, trained employees and if required hired and released employees.
• Served customers in professional and courteous manner.
• Acted as a front line customer service agent to try and smooth things over e.g.: authorized returns and refunds; when customers are less than satisfied.
• Possessed abilities like excellent manual dexterity and developed ability to communicate in a friendly manner to customers.