Inventory Controller
Gr8 Homes Real Estate
Total years of experience :5 years, 8 Months
- Maintains the efficiency and movement of Properties to sell and rent
- Responsible for making outgoing calls to gather information of properties.
- Controls Departmental Documentation
- Supervise listings of assets, check codes, review paper works.
- Coordinate and facilitate Sales Manager and Managing Director’s Calendar to arrange meetings and conferences.
- Responsible for refreshing, editing of properties in CRM Propspace.
- Creates a database for Client management.
- Generates data for pending requirements and input evaluations.
- Evaluate each agent’s client feedback and find points for improvement.
- Compose letter and memorandum in response with incoming mails.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed and recommend revisions.
- Read and screen incoming calls and visitors, and alert Sales Manager and Managing Director.
- Prepares schedule of meetings of Managing Director and Property viewings of Real estate advisors.
- Assists in preparing Memorandum of Understanding, Tenancy contract and other documentation needed.
- Creates newsletter for any upcoming launching from Developers.
- Markets project launching of developers to internal and external investors (email, calling and SMS blasting)
- Perform other tasks that maybe assigned from time to time.
- Assisting customers in line with their bank accounts (checking or savings account).
- Listen to customers concerns and queries and giving them appropriate response and resolutions to their problems.
- Reviews dispute charges and evaluates reported fraud activity
- Check teams attendance and performance in a weekly and monthly basis
- Evaluates request of customer’s disputes with debits with operation managers’ approval.
Convergys Philippines, General Motors Customer service associate/Quality Specialist February 18 2011 - July 2012
- Makes a case management study base on customers concern. Probing questions are catered to fully understand customers' concern and give them appropriate resolutions.
- Worked efficiently and in a fast paced environment to respond to customer assistance requirements to offer the highest levels of customer service.
- Documents progress of each case for customers and colleagues references and Conducts training for any revision of rules and regulations.
- Forwards email to supervisors, operation managers and head directors regarding sensitive cases. (Frauds, huge amounts of disputes, and security alerts)
- Updates month to date statistics of teams' performance.
- Evaluates teams' quality performance and metrics score monthly and quarterly.
Teletech Philippines, Bank of America, Deposits account CRA
- handled financial and billing account of customers
- evaluated disputes of charges
- explained products and services for customers who wanted to avail of the product.
- made a background check for each application to prevent fraudulent activity.
- Assists school principal in making letters and appointments to the division head.
- Check payroll and schedules of each class advisors.
- Files every document from the least needed to the most.
- Facilitates seminars and meetings for parent-teacher association and school administration officers.