Account Sales Manager
Microfilm Egypt
Total years of experience :15 years, 10 Months
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Managing the day-to-day operations of the office.
• Organizing and maintaining files and records.
• Planning and scheduling meetings and appointments.
• Managing projects and conducting research.
• Preparing and editing correspondence, reports, and presentations.
• Making travel and guest arrangements.
• Providing quality customer service.
• Working in a professional environment.
Support HR Department:
• Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.
Working in Study Period
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommending potential products or services to management by collecting customer information and analyzing customer needs.
• Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation.
• Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multitasking.