Amged Khairy

Customer Service Team Leader at Xceed Contact Center

• Egypt
• My current job since February 2006

and manage the customer relationship: receiving calls in an efficient and timely - manner.
•Ensure service level agreement are met and maintained.
•Provide internal and external customers with accurate and timely information.

CS Team Leader at Xceed Contact Center

• Egypt - Cairo
• My current job since February 2006

Projects:
•Designing and developing Service Online (Help Online) website using JSP, Java Beans and Servlet (IBM-EGP

Contact Center Team Leader

• October 2008 to March 2011

a welcome calls to the new Subscribers & offer the new Packages for land lines.
•Make a several kinds of a Surveys to measure the Service Quality Rates.

Peer Mentor

• March 2008 to April 2008

Task”
•Be a responsible of a group of new hires to recognize the atmosphere of the contact center.
•Coach, Assist and monitor the agents daily to get the task target that to keep the Quality 100%.
•Revise the all info related to the products, services by daily sessions to combine it with the Applications or a System that we use in our Account.

Team Leader

• July 2007 to December 2007

Customer Service Agent at Raya Contact Center

• Egypt
• April 2005 to November 2005

team and share to succeed the Company projects especially “El Saher” offer.

Representative at Egyptian Company for Mobile Services

• Egypt
• November 2004 to April 2005

WTC sales distribution) Sales Indoor

Data entry Clerk at Coffee Roastery

• Egypt
• April 2004 to December 2004

Data into the Roastery’s Database by “FOODTRAK” Application.
•Analyzing inventory monthly Reports.
•Share to cost reduction in purchases.