Customer Service Team Leader
Xceed Contact Center
مجموع سنوات الخبرة :19 years, 11 أشهر
and manage the customer relationship: receiving calls in an efficient and timely - manner.
•Ensure service level agreement are met and maintained.
•Provide internal and external customers with accurate and timely information.
Projects:
•Designing and developing Service Online (Help Online) website using JSP, Java Beans and Servlet (IBM-EGP
a welcome calls to the new Subscribers & offer the new Packages for land lines.
•Make a several kinds of a Surveys to measure the Service Quality Rates.
Task”
•Be a responsible of a group of new hires to recognize the atmosphere of the contact center.
•Coach, Assist and monitor the agents daily to get the task target that to keep the Quality 100%.
•Revise the all info related to the products, services by daily sessions to combine it with the Applications or a System that we use in our Account.
team and share to succeed the Company projects especially “El Saher” offer.
WTC sales distribution) Sales Indoor
Data into the Roastery’s Database by “FOODTRAK” Application.
•Analyzing inventory monthly Reports.
•Share to cost reduction in purchases.
courses: – Oct-2004 American Language Course Cairo-EG 8 levels of American English (Elementary & Intermediate Phases) from Defense Language Institute.
department ~ Grade: Good