Senior Associate – Global Retail & Commercial – Group Internal Audit
National Bank of Abu Dhabi
Total years of experience :17 years, 0 Months
•Participated in audits of audits of Retail Lending processes, Sales Practices, Commercial Lending, Retail Liabilities and Islamic Banking business
•Participated in international audits covering Egypt, London, Hong Kong and Kuwait
•Perform internal audits of different Retail & Commercial business units within the Group in line with the approved audit programs
•Analyze and address key governance, risk management and control issues
•Provide recommendations for addressing identified concerns based on international best practices
•Prepare detailed reports on the state of controls, impact and root cause
•Assist AVP/VP in planning audit assignments which includes development of audit programs and scoping of the audit
•Mentor and coach junior team members
* Jun. 09 - Apr. 11: National Bank of Abu Dhabi
Senior HR officer / Compensation & Benefits
Major function: • Providing data analysis.
• Preparing basic reports and project
* Jun. 08 - May 09: HSBC Bank
Premier Team Leader
Major function:
• Guiding and managing a team of 8 members in order to achieve individual and team target.
• Meeting VIP clients to handle complaints.
• One to one coaching sessions to monitor team performance.
• Preparing weekly, monthly and year to date reports for my team members.
* May 07 - Jun. 08: HSBC Bank
Customer Service Manager
Major function:
• Guiding and managing a team of 4 members in order to achieve a team target.
• Observing the team performance.
* Aug. 2006 -2008: Higher Banking Diploma Emirates Institute for Banking & Financial Studies (ICB) from Canada.
* Sept. 2005 -2006: Banking Diploma Emirates Institute for Banking & Financial Studies (IFS) from UK.